IT Process Coordinator

In our team, you will be responsible for process management and reporting/SLAs coordination. Your main tasks will include:

• Technical and operational coordination of the project, ensuring proper execution of activities and achievement of established objectives.
• Management, monitoring, and improvement of processes.
• Ensuring the execution and optimization of the global reporting model, as well as the consolidation of the global service level (SLA) model.

Do you have experience in ServiceNow?, For this position, we are looking for professionals with at least 5 years of experience in IT Service Management who wish to develop their careers in a stable and well-established environment, with proven experience in:

• Defining, implementing, measuring, and negotiating service level agreements (SLAs) related to IT Service Management.
• Demonstrable experience in projects for defining and implementing IT management processes based on ITIL best practices.
• Advanced level of English.
• Experience in ITSM process management.
• Experience with ITSM management tools (ServiceNow).
• ITIL Foundation v3 certification.

Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.

Flexible start and finish times, and intensive working hours Fridays and in summer.

Personalized career plan development, training and language learning support.

National and international mobility. Do you come from another country? We can offer you a relocation package.

Competitive compensation with ongoing reviews, flexible compensation and discount on brands.

Wellbeing program: Health, dental and accident insurance; free fruit and coffee, physical, mental and financial health training, and much more!

• ️ In our recruitment processes you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team. In addition, bank transfers and bank cards will never be requested. If you are contacted through another process, please get in touch with the person responsible for the selection process.

️ We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.