Sr. Manager Data & AI Reporting, Data Science, AI - Customer & Consumer

As the Data Science Lead for the Customer & Consumer Business platform, you will drive initiatives that enhance customer experience through advanced segmentation, behavioral modeling, and actionable consumer insights. Proficiency in developing and optimizing sales and pricing models is also required to support the strategic objectives of the customer and consumer platform. Collaborating closely with business stakeholders from all business units, you will identify opportunities for AI-driven insights, design predictive and prescriptive models, and implement solutions that improve engagement, satisfaction, and conversion. In parallel, you will develop intelligent tools and models that support and accelerate employees in their daily tasks by delivering timely information, personalized suggestions, and actionable recommendations - empowering teams to make better decisions and work more efficiently. ensure best practices in data modeling are followed, promote consistency and scalability, and work closely with data engineering to deploy robust, business-ready solutions

Your Key Responsibilities

• Lead the design, development, and deployment of AI/ML models for customer-related business applications.
• Oversee data cleaning, preprocessing, and feature engineering to ensure high-quality inputs for modeling.
• Implement orchestration frameworks and pipelines (e.g., Kedro) to automate and streamline model workflows.
• Collaborate with engineering teams to deploy models in microservice-based architectures using FastAPI or similar frameworks.
• Conduct linear optimization and advanced analytics to support business decision-making.
• Communicate insights effectively to stakeholders concerning data science and data requirements.
• Mentor and lead a team of data scientists in the consumer domain, providing guidance on best practices, code quality, and technical growth.

We offer:

• Enterprise-wide influence - Shape the design and structure of data models that underpin reporting and AI solutions across all business units, ensuring data consistency and high impact.
• Innovation with purpose - Develop and implement advanced data modeling techniques that enable the creation of meaningful AI models and BI tools to address real business challenges.
• A collaborative ecosystem - Work alongside digital partners, business leaders, and external experts to deliver unified, trusted data models that support cohesive analytics.
• A culture of trust and ethics - Lead the development of data models with integrity, ensuring all solutions adhere to the highest standards of fairness, transparency, and compliance.

Do you have experience in Scalability?, * Strong expertise in Python, FastAPI, and microservice-based AI/ML deployments.

• Hands-on experience with orchestration frameworks such as Kedro or similar pipeline tools.
• Proven experience in data cleaning, feature engineering, and advanced analytics.
• Background in linear optimization and predictive modeling.
• Familiarity with AI/ML applications in the consumer insights and sales pipelines, or related domains.
• Excellent leadership, communication, and collaboration skills

At dsm-firmenich, we don't just meet expectations - we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it is fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.