IT Continuous Improvement Expert

• Drive Process Maturity Development Process in IT
• Drive or support strategic improvements projects and deliver process management utilizing Lean Six Sigma (L6S) and other CI methodologies like PDCA, 8D
• Constantly review process' and tools' quality and costs to guarantee operational excellence and propose improvements
• Derive insights and conclusions based on the data evaluation applying statistical methods and data analytics
• Continuously improve the data collection, measurement, and investigation process
• Identify and track costs / benefits associated with improvements
• Use the knowledge of Customer Value and Voice of the Customer based on Lean Six Sigma and apply it within assigned responsibility
• Convey compelling insights to varying levels within the organization using storytelling techniques and delivering presentations to senior management and across IT organizations
• Responsible for ensuring compliance with applicable external & internal regulations, procedures & guidelines.

Do you have experience in ServiceNow?, * Minimum of 5 years of professional experience as a Continuous Improvement Specialist

• Lean Six Sigma Green Belt certification or higher (mandatory)
• At least 5 years of experience as an IT Auditor
• Prior experience working in an international, matrixed organization is preferred
• Strong rational capabilities with proven expertise in data interpretation and insight generation
• Proficient in Microsoft Office Suite (Excel, PowerPoint) at an intermediate level or above
• Skilled in data management and visualization tools, including Power BI
• Proficient in mTab for data investigation and reporting
• Working knowledge of ServiceNow platform
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Experience in Organizational Change Management; PROSCI certification is considered an asset
• ITIL certification is a plus