Senior Infrastructure Engineer

Role Overview As a Senior Infrastructure Engineer, you will play a pivotal role in the design, deployment, management, and optimization of both on-premises and cloud-based infrastructures. You will ensure a secure, reliable, and scalable IT environment that meets the needs of modern enterprises.

You will manage incident resolution, break-fix activities, and change implementation in line with ITIL best practices, ensuring seamless service delivery for our global clients. Acting as a senior escalation point, you'll provide expert guidance, mentor junior engineers, and collaborate closely with cross-functional teams to drive operational excellence.

With a blend of technical depth and communication skills, you will bridge the gap between infrastructure and service delivery, ensuring business continuity, enhancing client satisfaction, and driving continuous improvement across complex environments. You'll be part of a technically strong, collaborative, and knowledge-driven team, where initiative, expertise, and innovation are highly valued.

Key Responsibilities

As you step into this role, you will be expected to demonstrate hands-on expertise in deploying, configuring, and optimizing complex infrastructure environments across virtualized, and cloud platforms.

You will leverage industry-leading tools, automation frameworks, and ITIL best practices to maintain the highest levels of operational efficiency, reliability, and service continuity, seamlessly adapting to dynamic client environments. Your analytical mindset will ensure that all solutions are secure, resilient, and scalable, anticipating future challenges and aligning infrastructure evolution with business growth.

A strong attention to detail and a passion for continuous learning will enable you to stay ahead of emerging technologies and infrastructure trends ensuring that the environments you manage remain modern, efficient, and future-ready

• Design & Optimization: Design, implement, and maintain hybrid and infrastructure solutions across on-premises and Azure environments, leveraging technologies such as Active Directory, Active Directory Certificate Services, Network Device Enrollment Service, Citrix Virtual Apps and Desktops and Exchange. Ensure scalability, performance, and resilience through proactive capacity planning and optimization.

• Incident & Change Management: Lead break-fix operations, root cause analyses, and change implementations in line with ITIL processes. Conduct post-incident reviews and apply lessons learned to strengthen system stability and service reliability.

• Engagement & Escalation Support: Act as a trusted advisor and senior escalation point for clients, providing expert support on infrastructure and Azure-related issues, service requests, and operational improvements.

• Operations, Monitoring & Performance: Maintain proactive monitoring, performance tuning, and incident prevention for critical infrastructure components using tools such as Zabbix and Azure Monitor. Perform advanced troubleshooting and diagnostics with tools like Log Analytics, Wireshark and ProcMon to ensure system reliability and user satisfaction.

• Collaboration & Knowledge Sharing: Work closely with global delivery teams, service managers, and architects to implement operational improvements and knowledge transfer.

• Automation & Continuous Improvement: Develop and automate system configurations, deployment pipelines, and administrative processes using tools such as Azure DevOps and Ansible to enhance operational efficiency, reduce manual effort, and improve consistency. Drive continuous improvement through Infrastructure-as-Code (IaC) and cloud-native best practices.

• Adaptability & Innovation: Stay ahead of emerging technologies and evolving client requirements, promoting modernization, cost optimization, and the adoption of scalable and resilient infrastructure solutions.

• Hybrid & Virtualization Expertise: Support and manage Windows Servers, DFS, WSUS, and virtualization platforms such as VMware and Citrix. Contribute to integration projects involving hybrid infrastructures, bridging on-premises systems with cloud-based environments.

Qualification

The ideal candidate thrives in fast-paced environments, demonstrates initiative, and maintains a commitment to continuous professional development. In this position, your expertise will contribute directly to the success of our clients and the global Accenture community, setting the standard for managed services in the cloud.

• Mentorship: Guide and support junior engineers, sharing expertise and promoting a culture of excellence.

• People: You will collaborate with cross-functional teams, including system, administrators, Service Managers, and project managers, to ensure seamless integration and operation of cloud services for our customers. Your ability to communicate effectively and mentor junior team members will be essential in fostering a collaborative and efficient working environment.

• Proven experience in Windows systems administration, infrastructure design, and automation.

• Experience in PowerShell scripting and systems automation.

• Basic understanding of managing MS Exchange and MS SQL.

• Basic understanding of cloud architecture and cloud security principles.

• Excellent communication and collaboration skills.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Familiarity with virtualization technologies, including VMware and Citrix Virtual Apps and Desktops.

• Experience with scripting languages or programming skills, Infrastructure as Code (IaC) tools such as Bicep or Terraform.

• A passion for automation: Powershell, Ansible, Infrastructure as a Code and other Zabbix experience.

• Certificate and secret management.

• Experience with CI/CD and working in a DevOps environment.

• Azure Associate: Azure Administration (AZ-104).

• AZ-800: Administering Windows Server Hybrid Core Infrastructure.

Bonus points:

• Experience with Kubernetes for container orchestration.

• Proficiency in Python for scripting and automation.

* With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Who we are Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses. * Technology is one of five services that make up one Accenture - the others are Strategy & Consulting, Operations, Song, and Industry X., * Linux does not scare you; the world is bigger than Windows. * Azure Associate: Data Scientist (DP-100), Microsoft Power BI Data Analyst, (PL300), Azure AI Engineer (AI-102). * Microsoft Certified Expert (AI-102, Azure Solutions Architect (AZ-305). * VMware Cloud Foundation (VCF-9.0) What's in it for you? Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises: * Work with flexibility, in a culture based on trust * Embrace a sustainable growth mindset * Live a human-led culture of Inclusion & Diversity by caring deeply for all our people. * Lead and transform our clients with technology * Connect with our global network of 700.000 colleagues. * These promises are reflected through our excellent employee benefits, including: * 26 vacation days per year * Paid transport (budget for electric bicycle or car, NS-Business card) * A laptop, iPhone, and home office setup allowance * Pension scheme, Accenture shares, annual bonus, collective health insurance scheme * Unlimited learning: access to thousands of free courses, classes and workshops. * Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing stephanie.vogt@accenture.com. We will be happy to assist you., Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .