Senior Project Manager (Transition & Transformation manager )

The Senior Transition & Transformation (T&T) Manager is responsible for leading and managing the end-to-end transition and transformation of IT services, systems, and processes during major organizational or client changes.

The Senior Transition & Transformation (T&T) Manager is responsible for leading and managing the end-to-end transition and transformation of IT services, systems, and processes during major organizational or client changes. This role ensures that new IT solutions are delivered smoothly, meet business and technical requirements, and deliver measurable improvements in service performance, cost efficiency, and user satisfaction

Proposition - Agent of Change

The Senior T&T (Project) Manager is a "can do" team player, focused on achieving results in a predominantly project driven change environment. The main tasks are to drive and manage change in a broad sense - often in complex customer, partner and/or T-Systems organizations. These changes come with the sales and consecutive implementation of often complex T-Systems and Business Partner related IT / digital solutions and services, which create tangible and measurable value for our customers in the digital era. The implementation of these solutions and services often require transitional and/or transformational changes in the organization, the business and/or its IT applications and digitization - and the way in which these are used or will be used in the future. Also security in various aspects, infrastructure changes and/or enablement, and/or also T-Systems traditional in- and outsourcing services are more often than not part of this portfolio. Increasingly, T-Systems works as a service provider and integrator with business partners such as SAP, Microsoft, AWS, Google - but also with parties such as KPMG, or highly specialized niche players for point solutions - to implement and integrate solutions and translate these into tangible value add end-to-end services for our customers.

The Senior Project Manager is also a key contributor in business development and proposal creation, mostly by participating in cross-functional bid teams, by covering areas such as change frameworks, (Agile) approaches, planning, governance, risk management, contracts etc. in all relevant knowledge areas. Often this also involves creating of business (value) cases.

Ultimately, the Senior Project Manager takes ownership and full responsibility for the successful delivery of complex projects/programs within time, budget and quality standards. Successful Senior Project Managers are also self-propelling, energetic, ambitious, show initiative, ambition to get the job done, are curious how IT and digitization translate into practical customer benefits and value creation, are creative "to get the job done", have guts at executive level, and are not afraid to think in bigger pictures taking all stakeholders in scope. Effective communication, empathy and consulting skills are key success factors.

Responsibilities

• Have responsibility to lead often high complexity programs and manage work streams/programs or various Agile development teams, with minimal guidance or line management supervision

• Manage and coach multiple (sub)project managers

• Support the pre-sales team in bid-phase

• Control financial results, budgets and forecasts and present (financial) overviews

• Be able to advice, communicate and interact with CxO level management

• Influence strategic and business critical decisions at top management level with customers and internally

• Drive decisions within the scope of the projects/programs and ensure follow-up

• Manage project risks, opportunities and multi sponsor relationships

• Determine adequate methods/approaches/priorities, including Agile, Scrum, Kanban - but also knowledge and experience with tradition "waterfall" approaches such as PMI, Prince

• Master consulting, negotiation, meeting facilitation and presentation techniques

• Efficiently and competently manage problem resolution, e.g. scope-creep, changed requirements, missed deadlines, etc. If required, establish 'back-to-green' plans, and bring the team back on plan or create a new plan with the assistance of key stakeholders.

• Control all project documentation

• Maintain positive relationships with all key customer interfaces, stakeholders and assist them with issues or concerns

• Travel, also internationally, may be required from time-to-time

• Lead and manage IT transition and transformation programs, ensuring alignment with business goals and contractual commitments.

• Develop and maintain comprehensive T&T plans covering people, process, and technology streams.

• Coordinate cross-functional teams including infrastructure, applications, operations, and service management.

• Ensure smooth handover of IT services into steady-state operations.

• Identify risks and dependencies; define mitigation plans to ensure timely and successful delivery.

• Manage stakeholder relationships at all levels, including executive sponsors, clients, and delivery teams.

• Drive continuous improvement initiatives to optimize IT operations post-transition.

• Ensure compliance with IT governance, security, and quality standards.

• Track and report project performance, progress, and benefits realization.

• Lead organizational change management activities related to IT transformation

Do you have experience in Scrum?, Do you have a Master's degree?, * Minimum - Bachelors degree level education, more advanced education preferred (masters)

• Extensive experience in working within large project frameworks and customer environments with IT, applications and services, experience in working with professional business service providers and/or consultancy companies is an absolute advantage

• PM certification is advised, Agile certification and/or relevant and demonstrated experience is required

• Experience with working in global IT environments / client organizations / various industries; international experience is an advantage, especially in working with different cultures (note: T-Systems has an extensive network of competence centers, delivery specialists etc. across the globe, with larger hubs in Slovakia, Hungary, India)

Skills and Training

• Advanced mastery in MS Word, Excel, PowerPoint and MS Project

• Excellent written and oral communication skills in Dutch and English, German is an added advantage.

• Ability to read and understand standard business documentation (e.g. contract language)

• Excellent to amazing organizational and team skills, across teams, cultures and organizations

• Proven ability to work on under tight schedules and pressure

• Ability to work independently, take initiative and be flexible; practical, flexible and "hands-on"

• Sharpness to identify and problems, risk and opportunities timely and to act upon them

• Adaptability and flexibility to handle ambiguous conditions and changing priorities

• Superior customer facing and consultancy skills

• Experience in working with virtual (possibly global) teams