Technical Support Representative

Overall responsibility: Provide timely installation, configuration, and troubleshooting assistance to customers of Liquidware Labs products.

Key areas of responsibility

· Provide timely installation, configuration, and troubleshooting assistance for normal to difficult customer product cases. (55%)

· Resolves customer inquiries professionally and with a positive attitude to achieve customer satisfaction. (10%)

· Identify software issues and submit them to development for resolution. (10%)

· Ensure support case information is updated, organized, accurate and easy to follow. (10%)

· Contribute solutions to the knowledge-base. (10%)

· Participates as a proactive member of the Liquidware Labs support team by contributing to the company as follows: (5%).

· Meets or exceeds short and long-term productivity results established by the Technical Support Director.

· Takes accountability and resolves any issues preventing the achievement of timely, quality, and cost-effective results.

· Maintains high standards of excellence and strong work ethics.

Do you have experience in vSphere?, · Dutch and English language preferred

· 5+ years of experience in an advanced technical support or systems administration role.

· Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications

· Strong background & understanding in virtualization technologies, including VMware vSPhere/ESXi/View or Horizon, Hyper-V and Citrix XenApp/XenDesktop/AWS/Azure & Windows.

· Advanced knowledge of Microsoft Windows Server 2019+

· AWS Desktops / AppStream and Azure background a plus

· Advanced knowledge of troubleshooting Microsoft Windows operating systems using both native and 3rd party tools.

· Strong background in windows profile management.

· Advanced knowledge of managing and troubleshooting Microsoft Active Directory (users / groups, ADSI Edit, Replication, DNS, Permissions, LDAP, Group Policies, etc.).

· Experience with App-V, MSIX and virtualizing applications a plus

· Experience with scripting, Powershell, CMD etc.