IT Support Engineer

As an IT Support Engineer, you'll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments.\n\nYou'll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.<\/p>, * Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).<\/li>

• Install, configure, and maintain IT systems, software, and hardware.<\/li>
• Proactively monitor systems to prevent downtime and respond to alerts.<\/li>
• Escalate more complex issues to senior engineers when required.<\/li>
• Document incidents, solutions, and technical procedures accurately.<\/li>
• Contribute to process improvements and client satisfaction initiatives.<\/li><\/ul>\r\n

• Minimum 3 years' experience in IT support, helpdesk, or MSP environment (preferred).<\/li>
• Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.<\/li>
• Experience with Azure, or similar cloud platforms.<\/li>
• Excellent troubleshooting, communication, and customer service skills.<\/li>
• Ability to manage multiple priorities in a fast-paced environment.<\/li>
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.<\/li>
• Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.<\/li><\/ul>\r\n

Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + Benefits<\/p>

Are you a proactive IT professional with a passion for delivering exceptional support and solutions?<\/p>

Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries.\n\nThey pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support.\n\nThis is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.