IT Support Engineer

A specialist managed service provider supporting a portfolio of high-quality SMEs along the M4 corridor is looking for an IT Support Engineer to join their growing team. This is a genuinely varied role where no two days look the same - ideal for someone who enjoys solving problems, working directly with clients, and getting exposure to a broad range of technologies.

You'll be supporting a mix of on-site and remote environments, delivering hands-on technical support and helping implement solutions that keep clients running smoothly.

The Role

You'll work across a diverse set of customer environments, providing both remote and on-site support. Expect a mix of troubleshooting, project assistance, and day-to-day operational support.

Key responsibilities

• Deliver 1st/2nd-line support to clients

• Resolve a wide range of technical issues across desktops, servers, networks, and cloud services, even CCTV

• Support and administer Office 365, Azure AD/Active Directory, and core Microsoft technologies

• Assist with deployments, migrations, and small project work

• Maintain documentation and follow MSP best practices

• Build strong relationships with clients and act as a trusted technical contact

• Escalate complex issues when required while maintaining ownership of the customer experience

You'll thrive in this role if you enjoy variety, autonomy, and working in environments where you can make a visible impact.

Essential experience

• 2 - 5 years' experience in an IT support role (MSP experience beneficial but not essential)

• Strong knowledge of Office 365 administration

• Good understanding of Active Directory (on-prem and/or Azure AD)

• Experience supporting Windows desktops, laptops, and common business applications

• Basic networking knowledge (DNS, DHCP, routers, switches)

• Ability to prioritise, communicate clearly, and manage multiple tickets

• Full UK driving licence (role includes occasional on-site visits)

Nice to have

• Exposure to backup solutions, firewalls, or virtualisation

• Experience with RMM/PSA tools

• Interest in progressing toward 3rd-line or project engineering

• Competitive salary and benefits