Engineer, Desktop Support

Overview: Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have 3-5 years' experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask. In the role of Desktop Support Engineer, the employee responsibilities will include: * Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support) * Office 365 applications and Windows 10/11 operating system support * Microsoft Active Directory and Office 365 Exchange Online management * Citrix Cloud/Microsoft Azure VDA/VDI platform management and support * HP Workstation, HP Thin Client, Lenovo laptop management and support * Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration * Mobile device (iOS, Android) support managed through MDM platform (Intune) * Supporting video conferencing systems (Zoom, Neat, Poly) * Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.) * Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.) * Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk * Office moves and build outs * Device inventory and asset management * Employee onboarding/offboarding QUALIFICATIONS & REQUIREMENTS: In order to effectively represent the Company and communicate with clients, the employee must be someone who has: * 3-5 years end user support experience working within the financial industry * Exceptional customer service with strong written and oral communication skills * Strong drive and passion for technology and self-development * Strong problem-solving skills, high attention to detail and quick to learn both user and system environments * Ability to work independently and multi-task * Keen attention to detail, with commitment to follow through and follow-up * Extensive understanding of desktop support standards and best practices including related hardware and software * Experience supporting mobile devices * Experience supporting remote users and troubleshooting remote VPN/VDI connections * Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus * Travel may be required across all office locations for coverage and/or initiatives