Adobe Experience Manager (AEM) Cloud SME

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running.

• The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues.

• A strong working knowledge of AEM and related technologies (such as Java) is essential.

• You have a passion for helping our customers navigate through their AEM Cloud journey. You will engage with customers as they onboard, get them ready for their go-live and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service.

• Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.

What You Need to Succeed

• The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies.

• Proficiency with programming languages (one or more - Java, Python, HTML/CSS/Javascript, etc.). Experience with AI/ML in an Operations environments (AIOps) would be an advantage.

• Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system.

• CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.