IT Support Technician

Are you an IT Support professional looking to grow your career in a fast-paced Managed Service Provider (MSP)? We're recruiting on behalf of a leading technology provider delivering expert IT support, cloud, and cyber security services.

You'll join a friendly Helpdesk team as one of the first points of contact for customers-logging, diagnosing, and resolving technical issues in line with SLAs. You'll provide remote and on-site support while maintaining clear communication and excellent service.

Key Responsibilities

• Provide 1st-2nd line support via phone, email, and remote tools
• Diagnose and resolve hardware, software, and system issues
• Manage incidents and service requests within SLAs
• Escalate complex issues and assist senior engineers
• Support installations, maintenance, and upgrades
• Monitor systems, backups, and security updates
• Administer Microsoft 365 environments
• Contribute to process improvements and documentation

• Good knowledge of M365, Exchange, Entra, SharePoint, Defender, Intune
• Experience with Windows/Mac OS, Windows Server, AD, Group Policy, Hyper-V/VMware
• Basic understanding of Microsoft Azure
• Strong network troubleshooting (TCP/IP, DHCP, VPNs, VLANs)
• Knowledge of backup tools, DR, and cyber security best practice
• Experience with Helpdesk ticketing systems
• Excellent communication skills, confident with C-level support
• Strong organisation, problem-solving, and attention to detail
• Proactive and able to work independently or as part of a team

• Competitive salary and benefits
• Company pension scheme
• Ride-to-Work scheme
• Access to 16,000+ online learning courses
• Exposure to modern technologies in a collaborative MSP