IT Audit and Controls Analyst

DUAL is a different kind of MGA and has been since day one in 1998. We've built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients' emerging needs. A career that grows with you DUAL is a place where you can bring your whole self to work - a people-first company that helps you be the best you can be. IT Audit and Controls Analyst About this role. The IT Department is responsible for the support and development of the key underwriting platforms which allow the business to operate. As part of this we need to ensure that our systems and processes operate in a manner that ensures that we achieve the financial, regulatory and reputational standards required.

Reporting to the IT Audit & Controls Manager you will:

• Provide timely reporting of IT audit and compliance testing and remediation status of deficiencies, both internal and external.
• Coordinate with internal and external auditors on delivering evidence for achieving and maintaining compliance and status on gap remediation.
• Provide suggestions on how to improve processes and support process improvement implementation.
• Collect and scrutinise records, analysing evidence to ensure adherence to organisational standards across activities, processes, data, products, or services.
• Assist with coordinating with all stakeholders to conduct audits within agreed .timescales, ensuring thorough analysis and interpretation of control measures and standards conformance.
• Provide, collect and analyse key metrics to Managers and staff.
• Attend Service Review meetings, audit meetings, team meetings and departmental meetings.

Good communication skills, Required:

• 3 years+ experience of working in an office environment.
• Experience of working in a rapidly changing IT environment.
• Ability to adapt to changing priorities and to context switch efficiently.
• Excellent team player who is equally capable of working independently.
• Excellent analytical skills, attention to detail, and a high level of initiative.
• Data extracts, analysis, and report production, utilising Microsoft Excel and other tools for example PowerBI and PowerPoint.
• Excellent written and spoken communication skills.
• Hybrid working with Min 3 days per week in City of London Office.
• Comfortable working with I.T. and business leaders.

Desirable:

• General understanding of insurance platforms & products.
• Knowledge of Incident, Change, Request and Problem ITIL processes.
• Active in the IT community (i.e. Forums / StackExchange etc).
• Experience in Insurance/Financial Services/IT Support, experience of working with ITSM toolset such as ServiceNow, IT support/service management/reporting experience within a corporate environment.
• Worked with offshore service providers., DUAL is where ambitious people thrive

There's an independent spirit and an entrepreneurial feel that run throughout the business. You'll have greater freedom to use your talents to help clients and colleagues do more. We believe that's fundamental to realising our vision to be the world's best underwriting business. Working here is rewarding As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you'd expect from a global business - and some you wouldn't. - Family-first policies that support you through all of life's milestones - Health and wellbeing benefits including private medical insurance and more - Critical illness and life insurance cover to give you extra financial security - A choice of rewards for every five years of service, including shares - Volunteer leave so you can make a difference outside of work too Reasonable adjustments At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people's needs. For example, we can always make adjustments to your office set-up - your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how 'workable' it is for you, please send us your application. If your profile fits the criteria, we'll be happy to chat about any reasonable accommodations you may need. The power to change our world As a business, DUAL is about taking action. It's fundamental to our entrepreneurial spirit, and it doesn't just apply during office hours. It relates to the communities we move in and the world we live in. That's why we constantly strive to be a force for good. Fixed Term Contract (Fixed Term