Program Manager-Workforce Management, Agile Coach

• Lead the planning, execution, and governance of strategic recruitment programs while embedding Agile principles within the HR and talent acquisition function
• Ensure delivery excellence, operational agility, and continuous improvement in the organization's hiring processes
• Design and manage enterprise recruitment programs (leadership, diversity, volume).
• Develop hiring strategies aligned with workforce planning and business goals.
• Oversee budgets, timelines, and vendor performance; report program metrics and insights to leadership.
• Champion Agile mindset within recruitment teams through ceremonies, retrospectives, and sprints.
• Coach stakeholders on applying Scrum/Kanban for HR operations and hiring initiatives.
• Drive the adoption and sustainability of Agile principles, practices, and values across the organization
• Organizing and leading Agile events, meetings, and processes to ensure alignment and progress
• Identifying, tracking, and escalate roadblocks and risks to enable continuous delivery and smooth team performance
• Drive iterative delivery, collaboration, and adaptability within talent acquisition.
• Establish governance frameworks and dashboards for performance tracking.
• Primary owner for Agile transformation and driving alignment between business and IT
• Use analytics and retrospectives to identify process improvements.
• Ensure compliance with internal policies, data privacy, and employment regulations.
• Hands-on Agile frameworks (Scrum, Kanban, SAFe).
• Data-driven decision-making and scheduled and ad-hoc reporting to key stakeholders.
• Program and stakeholder management
• PI/ Sprint review, intake planning and resource allocation
• Owner for PI/ Sprint metrics and parameter compliance.

• Proven experience of Program Management and Recruiting/resource management within finance & banking industry.
• Ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Experience with time management and working on multiple projects at once
• Excellent communication and collaboration skills to consult with various stakeholders and leaders across the GLB platform
• Proven experience managing Agile teams and ceremonies.
• Technical background or strong technical acumen to support planning and execution.
• Experience with JIRA and Agile planning tools.
• Excellent communication and stakeholder management skills.
• Ability to lead technical discussions and translate them into actionable plans.
• Experience in Scaled Agile (SAFe) environments.
• Familiarity with enterprise architecture and system design principles.
• Background in software development or engineering is a plus.
• Ability to work in team in diverse/ multiple stakeholder environment
• Experience in Financial Services domain and specifically on Credit Card domain
• Good Analytical and Problem-solving skills
• A high degree of initiative and flexibility
• Excellent verbal and written communication skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
• Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player
• A high degree of initiative and flexibility
• High analytical skills
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.