BMC Software Developer

We are looking for an experienced BMC Developer to work on BMC Helix Migration / ITSM implementation and develop and enhance the Remedy platform, including design, coding, testing, deployment, documentation, and project management.

This role will include identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution., * install and configure BMC Remedy v9.x and recent experience of upgrading AR Server to 20.x in a clustered high available environment.

• troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.
• perform application configuration such as adding categories, groups.
• provide L2/L3 support whenever necessary
• provide preventative maintenance, such as performance tuning, archiving
• investigate and implement application customization
• deploy application changes or upgrades as and when required
• implement the Remedy disaster recovery process.
• maintain the Remedy server for patches and upgrades etc.

The ideal candidate will be able to recommend robust configuration management procedures, standards, and best practices for using Remedy ITSM capabilities. The candidate should have experience in developing moderately complex hardware and software systems.

This role will also include, but not be limited to creating and modifying Remedy workflows and evaluating additional functionality and features offered within the Remedy suite.

Preferred candidate would have worked with Telecommunication Service Providers.

The right candidate should have:

• 5+ years of experience in writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations
• customization experience in ARS v9.x and later.
• hands on experience in CSS.
• hands-on knowledge in Remedy Installation and configuration in a server group environment.
• hands-on knowledge with Linux commands (shell scripts etc.)
• hands-on expertise with upgrading Remedy AR Server and Remedy Mid-Tier server with the latest patches.
• hands-on experience with SSO, RSSO and LDAP Plugins for Remedy.
• expert level knowledge on setting up disaster recovery for Remedy with minimal downtime.
• strong knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc.
• strong execution in terms of backup/restore process.
• ability to analyse, approve and test customized Remedy enhancement modules.
• installed and Configured Email Engine.
• strong expertise in writing PLSQL scripts, functions, stored procedures, complex SQL queries, PLSQL analytical functions, hierarchical, parent-child queries
• Knowledge in java scripts, Unix shell scripts to support custom functions or steps.
• expertise in designing and setting up exception handling and performance tuning of jobs
• Knowledge of BMC Helix 19x and later
• Familiar with building configurations using CIs within CMDB and also creating workflows using API integrations to 3rd party systems.
• Capability to understand Solution Design Document and building corresponding configuration in BMC Helix/Remedy ITSM toolset

For over 20 years, the founders of the company along with many of the core team at ANS Digital Transformation have been providing service management solutions to enterprise telecoms organisations around the world. Understanding the distinct requirements and nuances of telecoms operations has been the mainstay of the team's success and reputation with both clients and partners. The telecoms industry has experienced significant change over the last 20 years and our team at ANS Digital Transformation has been helping clients to evolve their processes and systems to cope with this change including the adoption of ITIL and TM Forum best practices and standards and more recently, adoption of Microservice and Cloud-based solution architecture. As the telecoms industry embraces the new digital age and refreshes its telecoms infrastructure to provide 5G services, ANS will be assisting its clients as they transform their operating models and B/OSS to take advantage of new concepts such as NFV, SDN, and Cloud.