Business Applications Manager

KPA is seeking an experienced and creative Business Applications Manager, to be the primary owner and architect for all revenue-related systems within the organization. Reporting directly to the Director of Revenue Operations, you will play a critical role in designing, implementing, and optimizing our Salesforce instance and its connected ecosystem (Outreach, ZoomInfo, LeanData, SalesHood, and more). Your overarching goal is to drive efficiency, scalability, and data integrity across KPA's go-to-market tech stack. This role blends the responsibilities of a Business Applications Manager with that of a Revenue Systems Architect-requiring not only strong technical expertise in Salesforce and supporting platforms but also a strategic mindset to deliver on key business outcomes., * Serve as the primary system owner for Salesforce, overseeing platform architecture, governance, and administration.

• Implement best practices for data integrity, user management, security, and system audits.
• Act as the escalation point for complex technical or functional Salesforce issues., * Design and maintain the integrations between Salesforce and other revenue-related tools (Outreach, ZoomInfo, LeanData, SalesHood, etc.).
• Develop a cohesive system architecture that supports end-to-end lead-to-cash processes and ensures data flows seamlessly across the tech stack.
• Collaborate with RevOps, Sales, Marketing, Finance, Implementation, Field Teams and Customer Success to align system capabilities with business requirements.

Project Management & Execution

• Scope, plan, and prioritize system enhancements and new technology initiatives based on ROI and strategic impact.
• Drive project timelines, budget, and resource allocation in collaboration with cross-functional teams.
• Lead implementation efforts, including vendor evaluations, internal stakeholder management, and execution of go-live plans.

Strategy & Process Optimization

• Act as an internal consultant to Sales, Marketing, and Customer Success leadership, translating their needs into scalable system solutions.
• Continuously evaluate and refine go-to-market processes (e.g., lead routing, opportunity management, forecasting) within Salesforce and related tools.
• Propose innovative solutions to improve pipeline visibility, drive revenue growth, and enhance the user experience.

Team Leadership & Stakeholder Collaboration

• Manage a small team of admins, analysts, or technical specialists, providing mentorship, guidance, and career development.
• Partner closely with Revenue Operations, IT, and other functional teams to ensure alignment on data strategy, governance, and reporting.
• Communicate effectively with stakeholders at all levels, providing regular updates on project statuses, system roadmaps, and KPIs.

Data Integrity & Reporting

• Establish and maintain data standards, validation rules, and processes to ensure high levels of data quality.
• Oversee reporting frameworks in Salesforce, ensuring cross-functional teams have access to accurate dashboards and analytics.
• Leverage data insights to drive informed decision-making across the organization.

• Education & Certifications- Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).- Salesforce Administrator Certification required; Advanced Admin or additional Salesforce certifications (e.g., CPQ Specialist, Sales Cloud Consultant, Platform App Builder) strongly preferred.
• Technical Expertise- 5+ years of Salesforce administration and configuration experience, including CPQ, and declarative development (Flows, Process Builder, custom objects/fields, validation rules).- Proven experience integrating Salesforce with revenue system tools (e.g., Outreach, ZoomInfo, LeanData, SalesHood, Netsuite) and other third-party applications.- Familiarity with data management best practices, including data hygiene, governance, and security protocols.
• Management & Leadership- Prior experience managing a small team or acting as a "player-coach" with direct reports.- Track record of cross-functional collaboration and stakeholder management, including executive-level communication.
• Project & Change Management- Demonstrated success in leading complex system projects from conception to launch, on time and within budget.- Strong organizational and project management skills, with the ability to handle multiple initiatives simultaneously.
• Analytical & Strategic Mindset- Ability to translate business objectives into scalable technical solutions across the Salesforce platform and supporting tools.- Comfort using data analytics to drive decision-making, identify gaps, and recommend process enhancements.- Experience using or administering reporting and dashboard tools within Salesforce or BI platforms.
• Soft Skills- Excellent interpersonal and communication skills, both written and verbal.- Adept at problem-solving in a fast-paced environment; able to adapt to shifting priorities.- Strong customer-centric mindset, committed to delivering an exceptional user experience.

• Annual Base Salary Range of 150-170k
• Annual Bonus Opportunity of 10%

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what's important - their core business. Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado's Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We're here to help our clients build safe, thriving organizations, and we're looking for people with a common goal to help us do it., * KPA is headquartered in Westminster, CO just outside of Denver. We operate in a hybrid, remote-first work model where local candidates can go into the office for in person collaboration, team meetings, or events. Our Business Applications Manager can sit 100% remote, only being expected to attend in-office events on an infrequent basis (quarterly or annually)., Don't meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you're excited about the role but your past experience doesn't align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. About KPA Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important-their core business. We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values - Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve. KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024. "To be ranked in Built In's Best Places to Work Awards is a recognition of KPA's dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone," said Chris Fanning, KPA President and CEO. "I believe we've developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers." KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@kpa.io.