Dynamics 365 CRM Solutions Architect

• Lead discovery workshops to understand client goals, challenges, and requirements across CRM, data, integration, and compliance domains.
• Design technical solutions and advise on enterprise CRM roadmaps to maximise business value.
• Oversee and guide the delivery of Dynamics 365 solutions, ensuring high quality and alignment with client needs.
• Contribute to thought leadership, proposals, and innovation initiatives in the Dynamics space.
• Collaborate with diverse teams, fostering an inclusive culture where contributions are recognised and valued.

• Strong expertise in Microsoft Dynamics 365 CE/CRM, with experience delivering solutions in a business context.
• Knowledge of the wider Microsoft ecosystem including Azure, Power Platform, M365, and Active Directory.
• Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Marketing, Sales, Customer Service Functional Consultant Associate).
• Experience leading workshops, defining system strategy, testing, training, and supporting implementations.
• Excellent communication skills with the ability to translate complex technical concepts to non-technical stakeholders.
• Experience contributing to RFPs and business development activities.
• Previous experience as a Technical Consultant or Architect within Microsoft Dynamics 365 CE/CRM.

Desirable Experience:

• Industry experience in Public Sector, Financial Services, Energy, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, or Technology.
• Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder.
• Experience in Field Service, HR, Finance & Operations, or equivalent.
• Knowledge of Agile/Scrum methodology, process mapping, and end-user training material development., * MS Dynamics - CRM

• Competitive salary up to £90,000
• Hybrid working with flexibility to balance home and office
• Opportunity to work on high-impact projects with global clients
• Exposure to cutting-edge Microsoft technologies and thought leadership initiatives
• Support for career growth, learning, and development in a collaborative environment

We are working with a leading professional services firm seeking a Dynamics Solutions Architect to help clients transform their business capabilities using Microsoft Dynamics 365. This role offers the opportunity to work on high-profile CRM and enterprise transformation projects across diverse industries, delivering measurable impact and shaping the future of clients' technology strategies.