CRM Project Manager

Invest Northern Ireland (Invest NI) is the region's economic development agency, responsible for encouraging and supporting the establishment and growth of businesses across Northern Ireland, particularly those with export potential., Invest NI is seeking an experienced CRM Project Manager to lead the delivery of a major new Customer Relationship Management (CRM) solution, a flagship initiative within the organisation's digital transformation programme.

This post sits within the Internal Operations Division and reports to the Business Improvement Manager. The successful candidate will manage the full lifecycle of the CRM project - from requirements capture and procurement to design, testing, training, and implementation - ensuring the solution is user-focused, efficient, and strategically aligned.

Following completion of the CRM implementation (expected to take approximately two years), the postholder will assume responsibility for leading other key initiatives on Invest NI's Digital Technology Roadmap., * Lead a cross-functional project team and external suppliers to deliver the new CRM solution.

• Capture requirements, manage procurement, and oversee the design and implementation process.
• Work in collaboration with the CRM Business Lead to ensure user-centric design and optimal business process efficiency.
• Develop and manage project plans, budgets, risks, and reporting to ensure timely and effective delivery.
• Identify and implement process improvements that enhance customer management and service delivery.
• Champion digital transformation across the organisation and promote best practice in CRM usage and data management.
• Build and maintain strong working relationships across business units and key stakeholders.

Applicants must be able to demonstrate:

• Proven experience in managing IT or digital transformation projects, including cost, time, risk, and resource management.
• Strong skills in requirements gathering, process improvement, and user engagement.
• Excellent communication and leadership skills with a proven ability to motivate and influence teams.
• Experience of working collaboratively with technical specialists, suppliers, and senior management.
• A customer-focused approach, with a track record of delivering measurable business improvements.

Generous annual leave - 25 days per year, rising to 30 after 5 years, plus 12 public and privilege holidays. Flexible working - hybrid working options and flexi-time arrangements. Pension scheme - participation in the Principal Civil Service Pension Scheme (NI). Learning & development - extensive training and professional development opportunities. Health & wellbeing - Employee Assistance Programme, wellness initiatives, and employee networks. Inclusive culture - Invest NI particularly welcomes applications from people with disabilities, minority ethnic groups, and women for roles at Grade 7 and above.

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.