1st Line Service Desk Technician

To support the JCB Group in resolving tickets logged by the End User with any issues they raise with hardware or software.

WHAT DOES THIS ROLE INVOLVE DAY TO DAY?

• Ticket Management & Prioritisation
• Timely resolution of software and hardware issues
• Desktop / Laptop Rebuilds
• Office 365 Management
• Administration of user accounts including creation, modification, and deletion
• Talking users through issues on the phone or at desk
• Support of various IT projects
• Software installation

Good communication skills