Level 2 Support Engineer - Bristol

FDM is a global business and technology consultancy seeking a Level 2 Support Engineer to work for our client within the finance sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in Bristol. Our client is seeking a technically skilled Level 2 Support Engineer to join their IT Operations team in Bristol. This is a hands-on role ideal for someone who can quickly get up to speed with daily operational tasks while also bringing fresh ideas to modernize and automate existing processes. Responsibilities:

• Provide Level 2 technical support across key business systems, with a focus on Microsoft Dynamics and RPA tools (UiPath preferred).
• Troubleshoot and resolve incidents escalated from the Service Desk (Level 1).
• Collaborate with senior team members to identify and automate repetitive operational processes.
• Maintain and enhance RPA workflows to improve system efficiency and reduce manual workloads.
• Support ongoing service improvements through documentation, monitoring, and knowledge sharing.
• Liaise with internal teams and external vendors to ensure timely resolution of issues.
• Contribute to maintaining system stability and service excellence across all supported platforms.
• Participate in continuous improvement initiatives and knowledge transfer within the team.

Do you have experience in ServiceNow?, * 2-4 years' experience in an IT Support / Level 2 Support / Application Support role.

• Strong understanding of RPA technologies (ideally UiPath).
• Hands-on experience with Microsoft Dynamics or similar enterprise systems.
• Ability to script or automate basic processes (e.g., PowerShell, Python, or workflow automation tools).
• Excellent troubleshooting and analytical skills.
• Strong communication and collaboration skills, with the ability to work effectively across teams.
• Self-starter attitude with the ability to take ownership and drive improvement.

Desirable Skills

• Experience in a financial services or regulated environment.
• Exposure to ServiceNow or similar ITSM tools.
• Knowledge of ITIL practices.
• Experience mentoring or guiding junior support staff.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us * Career coaching, mentoring and access to upskilling throughout your entire FDM career * Assignments with global companies and opportunities to work abroad * Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field * Annual leave and work-place pension