System Configuration Team Manager

• Lead a team of Systems Change Administrators, supporting their growth and ensuring high-quality delivery
• Translate business requirements into system configuration across platforms like Orca, Edge, and DebtStream
• Manage change control processes including versioning, UAT, and release governance
• Maintain detailed documentation and audit trails for every change
• Collaborate with Operations, Strategy, and Client Services to drive automation and efficiency
• Ensure compliance with FCA, ICO, and client standards
• Investigate and resolve configuration-related incidents, conducting root-cause analysis and implementing fixes

Do you have experience in SQL?, * Experienced in system configuration, workflow management, or change control within financial services or debt recovery

• A confident leader with proven people management skills
• Detail-oriented with strong documentation and analytical capabilities
• Skilled in SQL - from writing queries to troubleshooting data issues
• Comfortable navigating complex systems and translating business needs into technical logic
• Familiar with change governance frameworks like CAB and UAT (desirable)
• Knowledge of platforms like Edge, ORCA, or DebtStream is a plus, * system configuration, change control or workflow management: 1 year (required)
• SQL: 1 year (required)
• Team management: 1 year (preferred)

• A supportive culture where diversity of background and thought is celebrated
• Gym membership contribution to help you stay active and healthy
• Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge
• Two paid volunteering days per year to support a charity of your choice
• A generous death in service benefit for peace of mind for you and your family
• Employee Assistance Programme offering confidential support whenever you need it
• Hybrid working options for better work-life balance (up to 2 days working from home per week after passing probation)
• On-site mental health first aiders to provide immediate care and support
• Free access to on-demand dental services for your oral health needs
• Long service awards that recognise and reward your dedication
• Enhanced family leave policies to support growing families
• A pension scheme to help secure your future
• Regular employee awards, incentives and social events to celebrate success
• Free on-site parking for your convenience
• A corporate football team for friendly competition and team spirit
• Free tea and coffee throughout the day to keep you fuelled
• Annual eye tests and contributions to prescription glasses where needed
• An accessible location, just a short walk from Stoke-on-Trent train station
• A refer-a-friend scheme with rewards when your connections join our team

Job Types: Full-time, Permanent

Benefits:

• Company events
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Paid volunteer time
• Sick pay
• Work from home

At Advantis Credit, we believe that smart systems and seamless processes are the backbone of great customer outcomes. Our Systems Change Team plays a vital role in making that happen - translating business needs into system logic that's accurate, compliant, and efficient. We're now looking for a System Configuration Team Manager to lead this talented team. If you're a natural problem-solver with a passion for precision and a knack for coaching others, this could be your next big move., Joining Advantis means joining a team that values collaboration, integrity, and continuous improvement. You'll be part of a business that's proud of its heritage, ambitious about its future, and committed to making a difference - for our clients, our customers, and our people.