IT Support Engineer - Leeds

As an IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include:

• Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
• Troubleshooting: Diagnosing and resolving hardware and software problems.
• Remote helpdesk and visit to local schools in the area
• Escalation: Escalating complex issues to higher-level support teams as necessary.
• Documentation: Maintaining accurate records of issues and resolutions.
• Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.

Technical Skills -

• Windows OS/Server
• Active Directory & Group Policies
• Office 365 & Azure Administration
• Hardware and Software Troubleshooting
• Basic knowledge of IT Systems and Networks

Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!, * Customer Focused: Excellent communication skills and a customer-oriented approach.

• Problem Solver: Strong analytical skills with a keen eye for detail.
• Team Player: Ability to work well within a team and independently.
• Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential., * Windows OS - Server - Azure - 1st Line - 2nd Line - Hyper-V - Office 365 - M365 - Networking - Troubleshooting - Helpdesk - Desktop - Hardware

• Professional Development: Opportunities for training and career progression.
• Supportive Environment: A collaborative team culture where your contributions are valued.
• Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

We are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we are committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join our ranks.