Technical Support Analyst
Role details
Job location
Tech stack
Job description
- You'll work from our head office in Ancoats full time, and will report to our CTO who is based in Sydney, Australia, * 25 days holiday (excluding bank holidays), enhanced maternity pay, plus contractual sick pay, paid volunteering, and birthday leave.
- Private medical insurance (post probation).
- Annual budget to spend on external learning and development.
- Regular team socials and events.
Requirements
Do you have experience in macOS?, * We're looking for a personable and dedicated Technical Support Analyst to provide first and second level support regarding hardware and software issues, * Our ideal candidate has 1-2 years of experience in a similar role and is available to commence work anytime between early December 2025 and January 2026, Our UK team is expanding, and we are looking for a savvy Technical Support Analyst to come on board to keep the machine humming.
You will provide first and second level support regarding hardware and software issues to our employees located in our Manchester head office, as well as those who work remotely. You need to be proactive, resourceful and self-motivated, and passionate about providing excellent customer service. Given the nature of this role, you will be expected to be in the office full time.
No two days will look the same, but may include network configuration/troubleshooting, documenting and re-designing processes to make them more efficient, setting up hardware for new starters, investigating and resolving system bugs and troubleshooting our VoIP system.
Examples of the platforms and systems we use include:
- Windows and macOS laptops (blended)
- Google Workspace
- Hosted VoIP (8x8) / Twilio
- JIRA
- Meraki
- MS Office
Once you know the ropes, there is a great opportunity to grow into a managerial position, build your own team, and own the Tech Support function within LegalVision UK. Additionally, there is scope to expand your skill set in the SysOps space, and get involved in managing our extensive AWS infrastructure if this is something of interest., * On the technical side of things, you have 1-2 years of experience working in a similar role which will enable you to hit the ground running.
- This is a front line role, so excellent customer service skills and a personable demeanour are a must. You feel confident about picking up the phone or having a face to face discussion with a team member to understand and solve the problem at hand.
- Experience in troubleshooting and thinking out of the box will serve you well in this role.
- You demonstrate a genuine interest in IT and a commitment to further develop your knowledge in the field through on-the-job learning.
- You take pride in the quality of your work, can operate effectively in an autonomous manner but also enjoy being part of a team.
- You have excellent time management skills, allowing you to prioritise tasks in a logical manner.
