Platform Operations Manager

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC., As a Platform Operations Manager within HMRC's Enterprise Cloud Services (ECS) you will be a strong leader responsible for ensuring the stability, scalability, and efficiency of multiple platforms within a service ecosystem. This role combines operational oversight with people leadership, driving optimisation initiatives and embedding good practices to enhance performance and resilience. By leveraging data-driven insights, you will ensure platforms meet evolving business needs while maintaining high standards of reliability and cost-effectiveness.

A core responsibility of this role is leading and motivating a team of Platform Operations Engineers to deliver exceptional operational outcomes. You will be adept at fostering a culture of collaboration, accountability, and continuous improvement, empowering engineers to innovate and adopt modern practices. You will provide clear direction, remove obstacles, and create an environment where teams can thrive, ensuring alignment with technology roadmaps and business objectives.

In addition to team leadership, you'll undertake proactive risk management, incident response, and guiding the integration of legacy and modern systems. You'll champion security and compliance, establish governance frameworks, and hold internal teams and third-party vendors accountable to relevant standards. Through strong leadership and technical insight, you will enable operational evolution and maintain a robust platform foundation for future growth., * Operational Strategy & Leadership: Lead the implementation of strategies for optimising platform operations. Guide teams in maintaining and enhancing infrastructure.

• Drive continuous improvement of the function adopting leading ITIL and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation can improve efficiency and resilience.
• Work closely across the Enterprise Cloud Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and product engineering and development.
• Vendor & External Service Management: Manage relationships with third-parties to deliver the infrastructure, maintenance and operational needs of the platform service. Support contract management, service-level agreements and vendor performance reviews.
• Performance Monitoring & Improvement: Monitor performance metrics and implement data-driven strategies to improve efficiency, scalability and capacity. Drive continuous improvement initiatives that enhance operational processes, adopt new technologies and support future needs of the entire platform services.
• Risk & Compliance Management: Oversee risk management across platform services and implement strategies to identify and mitigate potential issues proactively.
• Modernisation & Integration: Lead the modernisation of platform infrastructure, guiding the integration of new technologies and optimising legacy systems., We'll assess you against these behaviours during the selection process:
• Changing and Improving
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service, During the panel interview, you will be asked experience-based questions to explore in detail what you are capable of, what you enjoy, and what motivates you, to determine your suitability for the role., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Presentation skills?, Have you got experience of leading a multi-skilled function within a Cloud focused organization?

Do you have experience in running a diverse and distributed team of engineers across multiple cloud providers; leading direction and strategy in a key business function?

Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens?

We are looking for an established leader who can effectively and sensitively handle the expectations, and meet the needs, of a range of customers with varying and sophisticated needs., * Extensive experience in Platform or Operations Management.

• Demonstrable experience managing teams blended from internal and external people.
• Appreciation of security and compliance protocols and regulatory requirements.
• Experience in guiding integration, and migration, of legacy systems with modern platforms.
• Ability to use data-driven insights to drive improvements.

Desirable Criteria:

• Experience with Monitoring & Observability tooling.
• Exposure to configuration management tools.
• Awareness of FinOps and cloud cost management.
• Cloud related certifications.
• Familiarity with the principles behind ITIL service operations., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester - Three New Bailey, Telford, Worthing, Within HMRC's Chief Digital & Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team we are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance., HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time)., Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk.