Junior Support Engineer

Working in the IT team the junior support engineer will have responsibility for all IT support activities delivered by the wider IT team, support partners and suppliers. The scope of support covers the full suite of desktop, business and collaboration applications for users as well as issues impacting on hardware used across the group.

The role also has responsibility for ensuring the timely and accurate resolution of data protection requests.

Whilst the focus of the role is support, G2V is a lean IT team and the overlap with Projects will form part of the role.

Initially, the role is full-time office-based. Once probation is passed, 3 days of working from home a month become available at line managers discretion., · Ensuring requests and incidents are assigned to the correct resolver group whether they are internal/external

· Ensuring requests and incidents are dealt with appropriately within agreed service levels.

· Ensuring major incidents are identified, tracked and communicated until resolution

· Ensuring workarounds, self-help and other materials are created and communicated appropriately

· Ensuring continual improvements are identified as a result of incidents and request, advocating for their inclusion in continual improvement plans and ensuring they are delivered and communicated effectively

· To be proactive in developing and maintaining technical awareness, researching industry developments, and where appropriate will be making recommendations for improvement

· Owning a schedule of site visits by IT Team members or 3rd party support engineers.

· Ensuring Data Protection requests are dealt with appropriately and in a timely manner.

· Ensuring that trends are identified through quality reporting to encourage data driven decision making around resource use and improvement activities.

· Hosting regular calls with suppliers and internal teams to ensure standards are maintained.

· Project tasks may be in scope when required. This needs to be balanced against support requirements and resource constraints escalated to Management.

Do you have experience in Windows?, · Experience troubleshooting and resolving issues on hardware, desktops, business software, and client networks

· Excellent communication skills with partners, suppliers and internal stakeholders at all levels

·The ability to schedule and manage tasks efficiently

· The ability to create, review and update internal IT documentation

· An understanding of IT Security and how to manage Security incidents in line with company and regulatory requirements.

EXPERIENCE & QUALIFICATIONS:

· One or more of the following certifications: MCSA, MCSE or an Azure/Office 365 equivalent.

· Basic certification in ITIL, ITSM or Service Delivery

· Working knowledge or understanding of the General Data Protection Regulations (2018) and their implications. (desired)

· Experience in supporting the following

o Office 365, Azure, Active Directory

o Microsoft Windows Server 2012 / 2016 / 2019, including PowerShell practical experience

o Network Infrastructure Services (DHCP / DNS)

o Identity Management Services (Azure, AD Connect, ADFS)

o Package Management / Patch Management (Intune)

o Mail Security Solutions (Mimecast or equivalent)

· Experience in supporting a CRM system, Bullhorn an advantage.

Experience in supporting and configuring Cloud Communications platforms (8x8 an advantage)

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free or subsidised travel
• Health & wellbeing programme
• Referral programme
• Sick pay

G2V Recruitment group are a multi-brand recruitment business headquartered in the UK with offices across UK, mainland Europe and the US.