Dynamics CRM Specialist

maturity. Following the eCommerce business transition, the Specialist will support the implementation of Cloud-native CRM and automation suite CRM, embedding connected data, automation, and customer lifecycle visibility across the business. eCommerce Data & Operations Migration Lead the end-to-end migration of customer data, product catalogues, and operational workflows from into Mediq systems. Map, align, and validate key operational touchpoints: pricing, online experience, order flow, fulfilment, account structures, and customer permissions. Manage data integrity checks across ERP, PIM, and eCommerce platform. Own user acceptance testing (UAT), issue resolution, and post-migration stabilisation. Develop playbooks, SOPs, and documentation to embed consistent eCommerce processes. CRM and automation suite Implementation Support business scoping, configuration, and rollout of CRM and automation suite CRM across Sales, Marketing, and Customer Contact Centre functions. Define user journeys

data integration points, and reporting structures that align to commercial priorities. Shape data governance, automation workflows, and lead management processes. Partner with IT and CRM vendor to ensure integrations with eCommerce and ERP platforms are secure, scalable, and compliant. Support adoption, training, and continuous improvement support post-launch. Act as a connector between business, digital, and operational teams, ensuring short-term delivery aligns with Mediqs longer-term digital roadmap. Identify efficiency opportunities, data optimisation improvements, and automation potential. Advise on future-state digital operations model based on learnings from eCommerce migration and CRM rollout. Maintain robust documentation, progress reporting, and risk management. Support the Head of Marketing in translating project outcomes into commercial and operational benefits. We are looking for a eCommerce specialist with proven experience leading eCommerce data or operational migrations in complex B2B environments. Strong understanding of product data, digital catalogues, and customer onboarding workflows. Experience implementing or managing CRM platforms (Cloud-native CRM and automation suite preferred) and integrating with ERP/eCommerce systems. Working knowledge/expertise in TrueCommerce Netalogue eCommerce platform and/or HubSpot very beneficial. Demonstrated ability to combine strategic thinking with hands-on project delivery. 25 days holiday plus bank holidays 4x Life Assurance Pension scheme Sick Pay Cycle to work scheme Employee Assistance Programme

Interim eCommerce & CRM Transition Specialist Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq are an International healthcare company with leading market positions in 13 countries. Our global head office is located just outside Utrecht, the Netherlands. We have more than 2,500 employees and we are committed to improve healthcare outcomes and the affordability of care. We are recruiting for an Interim eCommerce & CRM Transition Specialist to lead the data, customer and operational migration of recently acquired eCommerce business into Mediqs digital ecosystem. This role is a 6 month fixed term contract, working from our UK HQ in Castle Donington. The role combines strategic insight with hands-on delivery, bridging technical, operational, and commercial functions to enable Mediqs next phase of digital