Service Desk Engineer - 1st Line Support

IT Support Engineer - Specialty InsuranceUp to £40,000 | London | 5 days on-siteA leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven, technically capable engineer can make a real impact. The RoleYou'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work. Key responsibilities:Provide hands-on 1st and 2nd line support to business users across all levels of senioritySupport Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environmentsManage incidents, requests, and access control through the ITSM platformAssist with

joiners/movers/leavers processes, device builds, and mobile device management (MDM/MAM)Troubleshoot VPN, Teams, and audio-visual meeting setupsMaintain clear documentation and consistent communication with end usersSkills & Experience1-3 years' experience in a service desk or IT support roleProven ability to deliver support in financial services or corporate environmentsStrong knowledge of Windows 10/11, O365, Active Directory, and Exchange OnlineExposure to Intune, DNS, DHCP, and Group Policy desirableExcellent communication skills and the ability to stay composed under pressureComfortable working full-time on-site in a fast-paced, professional settingThis is an opportunity to join a rapidly expanding specialty insurer with a reputation for excellence and ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, and the pace of a genuine London Market success story.