It Support Engineer

We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department. In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team. You will be Involved in the day-to-day support of the College's IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery. Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. The successful candidate must have

• High level of knowledge of web-based technologies
• MCSE qualification or equivalent
• ITIL Practitioner
• Capability to create IT policies, information security standards and procedures
• Maths & English GCSE / Level 2 equivalent, Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.