IT 2nd Line Support Technician

We are looking for a driven and forward-thinking 2nd Line IT Support Technician to join our growing IT team. In this role, you'll provide high-quality technical support that underpins teaching, learning, and day-to-day operations. You'll work in a modern, cloud-first environment using tools like Microsoft 365 and Intune, while also supporting on-premise infrastructure. This is a great opportunity for someone who enjoys problem-solving, embraces change, and wants to be involved in meaningful IT projects that make a real impact in an educational setting. What You'll Be Doing:

• Act as escalation point for 1st line, resolving complex issues
• Manage Microsoft 365 and Intune (devices, policies, deployments)
• Support and maintain core IT infrastructure (servers, networks, cloud)
• Administer users and security via Active Directory & Azure AD
• Monitor systems and proactively resolve issues

• 2nd line technical knowledge with excellent Troubleshooting and problem solving skills
• Understanding the support of Microsoft Windows Server and Desktop technologies
• Experience working within an education environment is desirable
• Computer based degree /MCSE or equivalent in computer engineering or relevant field is desirable
• Maths & English GCSE / Level 2 equivalent

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.