Twilio Solutions Engineer

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.

• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.

• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.

• Develop subject matter expertise on the customer needs and requirements, and Twilio's best in class communications technology.

• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio's ability to enable their success and solve their challenges.

• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.

• Form an understanding of a customers business and help solve problems they've identified as well as uncover areas of opportunity.

• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation

• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space

• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer

• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs

• Creativity: you'll need to be a problem solver, able to collaborate with others to drive success.

• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.

• Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products

• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures

• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:

• Backend (Java, C#, Node.js, Python or PHP)

• Web (JS, React)

• Experience with designing and consuming REST APIs

Fluent French speaker

Desired:

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform.
• Experience with sales methodologies

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.