Application Support Lead Engineer

We are seeking an Application Support Engineer to join our dynamic team in Blackburn. In this role, co-ordinate the application support function, ensuring the stability, performance, and continuous improvement of businesscritical applications. You will act as the primary escalation point for complex issues, coordinate with development squads, and drive best practices.

Your role involves proactive monitoring, troubleshooting, and implementing solutions that enhance system reliability and user experience. You will also mentor junior team members and contribute to strategic initiatives that align with business objectives.

Responsibilities

• Lead the Application Support team in delivering high-quality support for applications across multiple environments.
• Lead by example, showing tenacity in resolving complex business impacting issue in a timely manner.
• Act as the lead technical escalation point for complex incidents and problems, ensuring timely resolution.
• Collaborate with development, infrastructure, and business teams to maintain support excellence.
• Champion best practices (Incident, Problem, Change Management).
• Monitor application performance and implement proactive measures to prevent downtime.
• Maintain and improve documentation for support processes, configurations, and troubleshooting guides.
• Drive automation and efficiency improvements within support workflows.
• Ensure compliance with security, data integrity, and regulatory requirements.
• Mentor and coach junior support engineers, fostering a culture of continuous learning.
• Participate in and co-ordinate on-call rotation and ensure robust disaster recovery and business continuity plans.

Do you have experience in Test-driven development?, * 3+ years in application support, with at least 1 year in a lead role. Experience in enterprise systems and multi-tier architectures.

• Strong troubleshooting skills, SQL/database knowledge, scripting, excellent communication and stakeholder management skills, ability to work under pressure, and lead a team effectively.
• Excellent, confident communicator.
• Very strong organisational skills.
• Knowledge of test-driven development and continuous integration. Experience of working in an agile environment. Strong teamwork skills.
• Self-motivated with an enthusiasm and desire to learn

Desirable

• ITIL Foundation and Agile Scrum certification desirable.
• Experience with monitoring tools (e.g. PRTG, cloud platforms (Azure), and DevOps practices.

General All-Purpose Plastics (GAP) Ltd is a leading manufacturer and distributor of low-maintenance building plastics. Established in 1993, we pride ourselves on our extensive network and commitment to quality, serving the industry with innovative products., * Enjoy 33 days of holiday entitlement, including bank holidays, with no Christmas or New Year shifts as we close during the holiday season. * Monthly bonus after probation period * Casual dress * We prioritise your growth, offering training and development opportunities to help you excel. This is a fantastic opportunity to join and established business and a great team! If you are interested, then don't hesitate to apply. Our people are our most important asset and we would love to hear from you if you embody our values of People, Customer Service, Quality and Innovation. What Our People Say: "I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat." "Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number." "GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it's like a family not just a work place!" We are an equal-opportunity employer Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.