Network Support Analyst

Provide hands-on support across customer networks, switches, routers, and firewalls. Diagnose and resolve complex connectivity and platform issues, driving root-cause fixes. Install, configure, and maintain equipment both in the core network and at customer sites. Take full ownership of support cases, escalating only with full context. Work closely with engineering and operations on escalations and provisioning projects. Contribute to knowledge base, documentation, and peer reviews. Join the on-call rota (1 week in 8), delivering out-of-hours remote support., This is a great opportunity for a Network Support Engineer to step into a customer-facing role supporting some of the biggest names in film and media, with exposure to a wide variety of network and security technologies.

2 years? experience in a technical support, NOC, or network engineering role. Strong networking fundamentals (TCP/IP, VLANs, routing protocols, MPLS). Experience with switches, routers, and firewalls from vendors such as Fortinet, Arista, Palo Alto, Cisco, Juniper, or Checkpoint. Exposure to firewall configuration and VPN setup. Basic Linux/Unix administration; scripting (Python) desirable. Relevant technical degree or certifications (CCNA, CompTIA Network+). Enthusiastic, curious, and adaptable.

We?re working with one of the leading global media network providers. Their high-performance infrastructure underpins collaboration for major film studios and production houses worldwide. They?re now looking for a Network Support Engineer to join their London team and deliver first-class technical support across both networking and bespoke media platforms.