Technical Support Administrator

Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform., * Administration of sessions - setup, modifying and cancelling

• Host and Support sessions
• Ownership of technical issues, escalating when required
• Provide Reports and recordings to internal and external customers
• Monitor and resolve email enquiries
• Communicating with different teams
• Session updates
• Upskill trainers on virtual delivery

Excel, Microsoft Teams, * Customer services experience within an office environment

• Experience using online conferencing platforms such as Cisco WebEx, Zoom, Microsoft teams
• Experience using IT packages such as MS Office, Excel
• Able to work within a fast pace environment

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check Child Barring list check qualification checks online checks medical fitness identity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview. If this is what you're looking for, here are the next steps: register on our QA website to fill out our quick and easy application form - we'll be in touch with the next steps if successful