Infrastructure Engineer

This role will be located in one of the following location; Newcastle. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027., You will join the DWP Enterprise Tooling Team which is responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Department's IT systems. If you want to work with us on a once-in-a-generation digital transformation, click that apply button now and become our next Infrastructure Engineer!, As an Infrastructure Engineer within the DWP Enterprise Tooling Team you will be joining a team of IT Engineers that are committed to designing, developing, deploying and supporting core IT services that underpin the DWP's citizen facing systems. These services provide the monitoring necessary to know how healthy the underlying infrastructure or application is and that core IT services are operating in a performant manner. Our current Tooling Portfolio includes the Autosys Workload Automation product. This orchestrates many of the Department's batch systems ensuring that they complete in a timely manner. Previous experience in this toolset is preferred though not essential as training will be provided to the right candidate. Whilst the service we offer operates predominantly on a Linux estate there is a small amount of Windows Server systems which you must also be confident managing. Your experience in remotely managing both operating systems will be key to your success in this role. Our Tooling Portfolio monitors and analyses our Hybrid hosting estate which is heavily leaning toward a substantial Public Cloud footprint. Therefore, we are looking for applicants with engineering skills and confidence to deploy and support cloud instance elements both via the console or using Infrastructure as Code techniques. As we move towards more solutions based on containerisation technologies you will also be expected to have, and be able to demonstrate, a good understanding of this.

• Your role will involve investigating issues, as and when they arise, ensuring that our Workload Automation service is running optimally and assisting with testing, validating and producing deployment plans for product upgrades and patches.

• You will be working to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.

• Working level experience of IT infrastructure concepts is essential as this knowledge will allow you to work in collaboration with a range of internal and external partners, stakeholders and customers.

• You will be responsible for the design, delivery and on-boarding of new services to our existing Workload Automation system to ensure that individual batches run by each PDU complete in a timely manner, thus allowing payments to be made through the Central Payments System.

• You will have responsibility for managing seamless batch integrations to updated infrastructure both on-premise and in cloud ensuring zero downtime.

• You will also be responsible for ensuring the operational stability of our solutions and to improve the on-going robustness and resilience of this product.

• In addition, you will utilise our other product sets such as Splunk, Dynatrace and BMC to proactively monitor and address potential issues.

• The successful applicants will be part of a team, working closely with other Enterprise Tooling teams, Live Service engineers and application owners to ensure the systems and services, which monitor and manage the DWP estate, are operational, performant and that key application metrics are produced accurately. The Enterprise Tooling team is responsible for providing a 24/7 service, which means you will be required to provide out of hours support, which is typically, a week on and week off. A small claimable allowance is available for being on call., Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide. The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your CV and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.

• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.

• If your employment history/personal statement contains any personal details your application will be withdrawn.

• Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. A candidate's guide to artificial intelligence (AI) in recruitment. Stage 2: Interview If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria. Interviews will take place from early January 2026. Interview dates to be confirmed. Further information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 12 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. For further information on National Security Vetting please visit the Demystifying Vetting website. Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. Feedback Feedback will only be provided if you attend an interview or assessment.

Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)

Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Do you have experience of the principles of Workload Automation or batch process tooling? Are you comfortable with working on Linux distributions and performing scripting on them?, When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Proven experience of the delivery and support of infrastructure services and solutions, working within a hybrid server estate including multiple Operating Systems such as multiple Unix and Linux distributions, Windows Server and containerised platforms, to meet strategic plans and roadmaps including the use of Infrastructure as Code.
• Demonstrable experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers. This will include evidence of taking decisions regarding the prioritisation of your ongoing tasks as well as involvement in planning current and future deliverables and providing regular reporting to product and delivery managers.
• Demonstrate experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes.
• Track record of using multiple diagnostic techniques and methods in analysing and resolving issues, working up new practices and procedures or modifying existing processes to improve performance.
• Proven experience of being able to script in multiple languages, as appropriate, to deploy or enhance features or to resolve issues on a Linux / UNIX distribution and Windows Servers.
• Demonstrate an ability to execute existing CICD pipelines, implement improvements to existing CICD pipelines and create new CICD pipelines utilising tools such as Terraform and Ansible Automation Platform.

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is from £44,447 to £46,547. The maximum salary for the grade is £46,547, however a Digital Allowance of up to £5,895 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater.