Workplace Technology Specialist

We're looking for a Workplace Technology Specialist to join our fast-paced and high-impact Workplace Technology Services team to be based out of our Bristol office - a key hub for our customer service training and collaboration across global teams. You'll be a key player in ensuring smooth, proactive, and people-focused tech support.

Meet the Team

The team are a driven, professional and courteous group of people who continuously strive to support all Dojo employees. They regularly engage with members from all over the business, from the founders to our payment consultants who promote our Dojo products and platform. Supporting each other is a key part of the team spirit, and someone is always available to help with solving a new problem, mentoring junior team members and sharing specialist knowledge.

This is an exciting time to join: with team changes, evolving support processes, and new offices opening, you'll have the chance to shape how things work, not just follow what's been done before.

What you'll be doing

• Independently manage onboarding and Tier 1 and 2 support
• Deliver exceptional in-person and remote IT support for Dojo's employees, primarily in Bristol, with broader support across global offices.
• Support new office rollouts (e.g. Barcelona, Milan) with on-site setup and provisioning.
• Manage end-user device setup, hardware ordering, and workspace tech onboarding.
• Own recurring tasks and document improvements
• Handle walk-up issues and manage tickets through a round-robin system.
• Be proactive in refining how we manage tickets, with a view toward improving the service desk model.
• Engage with stakeholders across the business - understanding of the WT desk and the key interactions
• Build confidence in the workspace and tools, * An incredibly supportive and down-to-earth team in Bristol- collaborative, friendly, and always willing to help
• Monthly team lunches and quarterly meet-ups across offices (London, Hull, Bristol)
• Travel opportunities to support international offices (Barcelona, Milan, Madrid)
• A role with influence: shape service models, contribute to business change, and have your ideas heard

Learning & development:

• Learning time carved out weekly (post-probation)
• Access to training budgets and development plans
• Support for exploring paths into leadership, mentoring, or technical project management

Do you have experience in Mentoring?, * 1-3 years of experience in a first or second-line IT support role (in-house or with a Managed Services Provider)

• Strong interpersonal and communication skills - ability to support colleagues from all backgrounds and technical levels
• Confidence in AV or willingness to become an AV subject matter expert
• Familiarity with tools and systems such as:

• Google Workspace
• Endpoint management solutions
• Jira / Atlassian
• ITIL principles (not essential, but helpful)

• Basic understanding of hardware provisioning, license management, and laptop setups
• Proactive mindset - you're the kind of person who says, "I'll figure it out," and then documents the solution for others, With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what's curious, relentless, and customer obsessed?

If you're keen to know the answer, you're a third of the way to meeting our Dojo values.

If the following speak to you, let's talk:

• You're curious. You have a real desire to learn and create.
• You're relentless. You keep going even when it's easier not to.
• You're customer-obsessed. You know how important customers are to what you do.

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we're just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves., And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.