Junior Support Analyst

Leo Technology have partnered with a long standing client to help them make a critical hire for their tech sales team!, This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a Junior Support Analyst to join their Customer Care team and help manage requests that come in from customers both internally and externally.

This is an exciting and varied role where each day is different. Your responsibilities will include:

• Helping internal employees with new equipment or IT issues
• Helping external customers navigate the platform
• Digging into Google Cloud and other 3rd party systems
• Examining logs for transactions to troubleshoot issues
• Managing support tickets via Zendesk

This role will be a fixed term contract for 1 year to cover maternity leave and comes with a 10% discretionary retention bonus payable at the end of the contract.

This is a perfect position for someone who has some prior experience working in technical customer care / customer support!

• Prior experience working in a Technical Customer Care or IT Support role
• Excellent communication skills - both written and verbal
• ITIL foundation or equivalent (DESIRABLE).
• Experience of reading JSON and XML (DESIRABLE)
• Experience of google cloud logging (DESIRABLE)

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