Technical Support Engineer

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

• Linux operating System:

• Experience using terminal sessions (e.g., PuTTY, native SSH).

• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.

• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:

• Complete knowledge required to debug application issues hosted on Windows platforms.

• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:

• Strong understanding of query executions across databases.

• Hands-on working experience in executing and debugging SQL queries in live environments.

• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.

• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:

• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).

• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.

• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy., Established in 2008, Spectrum IT is a leading Software and Technology specific recruitment agency, providing permanent and contract IT resource for businesses. Our team of around 30 employees are based on the University of Southampton Science Park, a key hub for technology on the South Coast. Who We Can Help Spectrum IT works with a wide cross section of businesses, from start-ups to multinationals. 95% of placements are within Software focused businesses, or where Software is key to the business model. Typically, around 200 different businesses are supported annually, with more than 900 candidates placed. How We Work We bring together talented IT professionals with businesses of all sizes. Our extensive experience can help your business with single hires right through to building large software development project teams of 50+. Regular engagement with the IT community enables us to keep up to date with the ever-changing IT landscape.