System Support

The focus of this role is primarily to support and administer the grants management systems (Simplectic Grant Tracker Research Management Systems (RMS) / SmartSimple Awards Management System (ams)) that underpin our service. As a member of the Systems Team, the postholder will be responsible for assisting the Research Systems Manager in overseeing the planning, management and reporting of testing components for the main and other systems, liaising closely with colleagues within the team, NIHR Co-ordinating Centres and external vendors. The Systems Team is currently supporting several digital NIHR initiatives and the post holder will be expected to contribute to these, working closely with the Digital Improvement/Business Analyst team. The Digital Strategy Programme is a NIHR initiative which seeks to personalise and modernise research through innovation and collaboration to transform the way that research is delivered and managed. The One NIHR Project is another initiative looking at unifying identity, processes and systems across the NIHR. The post holder will divide their time between supporting the Research Systems Manager and team in day-to-day duties including managing user accounts, updating organisational details, and ensuring compliance with GDPR and data privacy regulations. Good communication skills are essential; the post holder must be able to interact effectively with staff at all levels of the organisation, suppliers and client representatives. This is a developmental role in which the post holder can learn more technical aspects of the grant management systems with a view to supporting the team in all future initiatives., * Ensure system contacts and organisational details in RMS instances and AMS are current, validating and approving new accounts promptly, updating organisation details, and responding to registration queries in compliance with legal requirements such as GDPR and data privacy

• Ensure timely creation and deactivation of user accounts
• Assist in raising Purchase Orders (POs), tracking invoices and payments for team
• Complete RMS / AMS support tasks to a high standard and within agreed timescales
• Foster good collaborative working relationships with Operations and wider GMG colleagues
• Assist with change management processes and support cross-project collaboration within the organisation
• Maintain accurate documentation to support knowledge transfer and standard procedures
• Conduct data cleansing activities to support system migration and ongoing maintenance
• Provide administrative support to senior team members, including document creation and record maintenance
• Maintain minimal reported quality incidents through proactive and diligent work practices
• Provide absence cover for team members when necessary
• Effectively manage issues by flagging concerns, working towards resolutions, and seeking timely support when needed
• Work with team and senior team members to improve internal processes
• Assist the team with training users on new features and systems
• Participate in meetings and briefings including capturing minutes and actions

Good communication skills

The National Institute for Health and Care Research (NIHR) is funded by the Department of Health and Social Care (DHSC). We work in partnership with the NHS, universities, local government, other research funders, patients, and the public. The NIHR funds, enables, and delivers world-leading health and social care research that improves people's health and wellbeing and promotes economic growth. We are also a major funder of applied health research in low- and middle-income countries. DHSC contracts directly with a number of NHS Trusts, universities and life science organisations that together host our two coordinating centres: * NIHR Coordinating Centre (NIHRCC), hosted by Leeds Teaching Hospitals NHS Trust, the University of Southampton, and LGC. * Clinical Research Network Coordinating Centre (CRNCC), hosted by a consortium of the University of Leeds and Guy's and St Thomas' NHS Foundation Trust. These two coordinating centres share operational responsibility for the NIHR. Their work is directed by DHSC's Chief Scientific Adviser and by the Director and Senior Management Team of DHSC's Science Research and Evidence Directorate.