Advice Session Supervisor

Do you have experience in Microsoft Outlook?, Are you someone who is committed to providing an effective service to those most in need and who is not afraid to drive change and improvement?

We are looking for a self-motivated individual with proven ability of managing and supervising a team. Local Citizens Advice experience is preferred.

The role's main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.