Technical Service Delivery Engineer

We are looking for a Technical Services Engineer to join our dynamic team. This role involves providing remote and on-site IT support, troubleshooting networking and system issues, and assisting with service desk cover activities. The ideal candidate will have strong technical expertise, excellent communication skills, and the ability to deliver outstanding customer service in person and over the phone.

Key Responsibilities:

Provide IT support for clients, troubleshooting hardware, software, and networking issues.

Handle service desk tasks, including ticket management and incident resolution.

Install, configure, and maintain IT infrastructure, including desktops, routers, switches, AV equipment and other enterprise technology.

Perform network diagnostics and resolve connectivity issues efficiently.

Deliver exceptional customer service by communicating effectively with clients, both face-to-face and over the phone.

Conduct routine system maintenance, updates, and security checks.

Document solutions, procedures, and technical notes for future reference.

Assist in deploying and managing cloud-based solutions and virtualization environments.

Collaborate with internal teams to enhance IT operations and client satisfaction.

Minimum 1 year of experience in an active professional customer services IT systems and networking role

Mandatory Strong knowledge of Windows operating systems

Mandatory Strong knowledge of MacOS operating systems

Proven experience with a basic understanding networking protocols, firewalls, VPNs, and Layer 1 & 2 networking.

Ability to diagnose and resolve PC hardware and software issues efficiently.

Previous experience working in an IT Service Desk or IT Field support roles.

Excellent interpersonal and communication skills, both written and verbal.

Strong problem-solving skills and the ability to work independently.

A proactive, customer-focused mindset with a professional attitude.

A valid UK driving license (desirable).

Must have experience with Microsoft Cloud Systems

Must have a College IT Qualification, or CompTIA A+ or MCSA or newer equivalent, If you are a motivated IT professional with a passion for technology and customer service, we'd love to hear from you!

Competitive salary and benefits package.

Subset Enterprise is a leading provider of creative technical solutions, supporting businesses in achieving their IT goals. With multiple data centres in London and our own Layer 2 Internet network, we deliver high-performance IT Services and networking services tailored to business needs. If you're looking for a place where you're more than just another employee, you'll feel right at home with us. We're a close-knit team who support each other, take pride in our work, and enjoy solving real problems together. Subset Enterprise isn't a giant corporation - we're a small, tight-running operation where your contributions are seen, valued, and make a real impact every day. If you want to grow your skills, work with people who genuinely care, and be part of a team that feels more like a family, we'd love to meet you.