{"@context":"https://schema.org","@graph":[{"@context":"https://schema.org/","@type":"JobPosting","@id":"#jobPosting","title":"Solutions Engineer

AskVinny (Vinny Technology Limited) is shaking up property management. They use AI to automate workflows, improve tenant communications, and make life easier for landlords, letting agencies, and co-living operators. We're looking for a Customer Success Engineer to be the first hire in a new function, owning technical onboarding from the moment a deal is signed to the customer's first real "wow" moment.

Why this role matters

You'll be the bridge between Sales and Customer Success, ensuring enterprise clients get up and running smoothly. This role is about solving problems, getting hands-on with integrations, and ensuring customers see real value quickly. The person in this role drives solutions independently, you won't be waiting for instructions or acting as a middle person. Past attempts have shown that success comes from curiosity, technical depth, and the ability to think creatively to get things done.

Responsibilities

• Own onboarding for enterprise customers, from handoff to "first moment of delight."
• Set up integrations with customer systems : API connections, CSV imports, and no-code workflows (Zapier, Make, Airtable).
• Analyse customer data with SQL to understand tenant flows and conversions.
• Help optimise AI workflows and ensure automations deliver real results.
• Work closely with product and engineering teams to troubleshoot and implement solutions.
• Occasionally help roll out new features and test product updates.
• Support presales when technical questions come up.

• Comfortable with SQL and data analysis.
• Hands-on with no-code automation tools and confident reading API docs.
• Enjoys working directly with customers, explaining technical solutions clearly.
• Thrives in a fast-moving startup environment and can handle ambiguity.
• Takes ownership, finds solutions, and isn't afraid to push through obstacles.
• Team player, but able to work independently and think ahead.
• Experience in a customer-facing technical role is a plus.

Remote | Full-Time | Up to £60k (BOE)

Excited by the idea of joining a fast-growing AI proptech startup and being the very first hire in a brand-new customer solutions team?, * Base salary £50k-£60k

• Equity in the business
• Remote work with quarterly London offsites
• Shape a brand-new function and help set the standard for onboarding customers
• Work directly with founders and a talented engineering team
• 1,200+ units live, £13k MRR, NPS > 80 If you love solving tricky problems, getting hands-on with technical work, and delivering real outcomes for customers, this could be the perfect role for you!