Escapes Technician

We have an exciting opportunity for a Senior Escapes Technician to join the Network Escapes team Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Wastewater Service Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators. Play a key role in improving wastewater performance and regulatory success. You'll lead audits, coach field teams, and ensure accurate reporting of flooding incidents and network escapes. This is a hands-on role where your technical expertise and attention to detail will help reduce failures and drive results. If you're proactive, collaborative, and ready to make a difference we want to hear from you., * Review and audit flooding incidents to identify learnings and drive performance improvements.

• Assure accurate recording of network escapes by managing process adherence and data accuracy.
• Support timely and accurate reporting of escapes to internal and external stakeholders.
• Train, coach, and support Network Escapes Technicians and Service Delivery colleagues to improve workforce competence.
• Identify themes from reviews to improve process adherence and regulatory reporting.
• Act as the link between Escapes Optimisation Engineers and Network Escapes Technicians, promoting proactive ways of working.
• Help reduce first-time and repeat failures, contributing to performance commitments.
• Support in-year and year-end reporting of escapes, ensuring alignment with regulatory guidance.
• Work flexibly across locations and share workloads as part of a collaborative team environment., If you've got experience as an Escape Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

• Strong technical background in wastewater and sewer flooding incidents.
• Good understanding of wastewater assets, failure modes, and solutions.
• Knowledge of regulatory measures, especially around flooding and collapses.
• Ability to interpret technical and financial information.
• Skilled in data analysis to support performance targets.
• Proficient in Microsoft and Yorkshire Water systems (e.g. SAP, ICE, ICOM).
• Excellent written, verbal, and influencing skills.
• Ability to build strong internal and external relationships.
• Skilled in issue resolution to protect network stability and customer service.
• Experience working with contract partners and stakeholders.
• Calm and resilient under pressure., A large number of our roles are operationally focused, working from water or waste water treatment sites, or operating the water and waste water network, across the Yorkshire region. You can be outdoors, working in all weathers. You will be using your technical mindset and problem-solving skills to deliver an excellent service to our customers and colleagues. We empower our people to use their own initiative, make decisions and generate new ideas. We also have a number of customer-facing roles - you could be on the telephone speaking to our customers, planning scheduled work or be out visiting our customers' properties to resolve an issue they may have.

We have operational roles in the following business areas - Customer Field Services, Field Operations, Customer Experience, Energy & Recycling, Process & Pumping, Leakage, Water Quality, Engineering & Reliability and Operational Planning & Resilience.

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£35,949 - £44,935)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Senior Escapes Technician progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!, Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

That means over 5 million customers, and the millions of people who visit Yorkshire each year, rely on us, every day. 140,000 businesses also depend upon the water we supply and the wastewater we take away to provide goods and services that support the economy - not only in Yorkshire, but across the United Kingdom and beyond., We provide water and waste water services to customers across the Yorkshire region. To do this we have around 8,000 people working for the company, including service partners. Working for Yorkshire Water involves roles which are focused on looking after the water environment and putting customers at the heart of everything we do.