IT Support & Software Tester

We are seeking a motivated and detail-oriented IT Support & Software Tester to join our growing team at iLockerz - a leading UK manufacturer of smart locker systems. This role combines technical problem-solving with hands-on software testing, helping to ensure our products deliver consistent reliability and high performance.

The successful candidate will assist with day-to-day IT support, system testing, and general technical operations, contributing to the ongoing quality and innovation of iLockerz solutions., IT Support

• Provide first-line technical support to internal users and customers via email, phone, and remote access tools.
• Diagnose and resolve software, configuration, and device-related issues.
• Assist with setup, maintenance, and testing of smart locker systems and associated software.
• Manage and document system configurations, user access, and support tickets.
• Monitor software behaviour and escalate recurring or complex issues to the development team.

Software Testing

• Test new software features, updates, and configurations prior to deployment.
• Create and execute detailed test cases to validate system behaviour across various modes of operation.
• Identify, document, and track bugs or inconsistencies using issue-tracking tools.
• Support regression, integration, and user acceptance testing processes.
• Verify bug fixes and updates in test environments before release.
• Provide structured feedback on performance, usability, and functionality.

Ad Hoc Duties

• Support installations or updates at customer sites when required.
• Assist with technical demonstrations, product testing setups, or system simulations.
• Help maintain accurate records of testing results, version control, and change logs.
• Undertake general administrative or cross-departmental tasks as needed to support business operations.

Do you have a valid Driving Licence license?, Do you have experience in Software testing?, * Confident with Windows environments; experience with Linux is a bonus.

• Familiarity with MSSQL or database querying is advantageous.
• Strong analytical, documentation, and problem-solving skills.
• Excellent attention to detail and communication ability.
• Familiarity with SQL queries, stored procedures, and optimisation techniques.
• Experience handling and resolving technical support tickets., * Previous experience in IT support, QA, or software testing (preferred but not essential).
• Full UK driving licence (preferred due to occasional site visits).
• Prior experience working in a support-focused role or providing customer-facing technical support.
• Experience using Jira.

Soft Skills:

• Excellent problem-solving skills with a detail-oriented mindset.
• Curious, proactive, and eager to learn new technologies.
• Strong written and verbal communication skills for interacting with both technical and non-technical stakeholders.
• Ability to prioritise tasks and manage time effectively.
• Works well independently and within a collaborative team, with a proactive and customer-centric approach.
• Methodical and organised with a structured approach to testing and issue tracking.
• Flexible and adaptable to changing priorities or ad hoc requests.

• Competitive salary based on experience.
• Opportunities for professional growth and upskilling.
• Flexible work environment.
• Supportive and collaborative team culture.