Incident Response Engineers

• Perform IR Project Tasks
• Collaborate on project planning, project design, preparation of deliverables, timelining, and contingency planning.

Perform advanced systems configuration, management, and maintenance in areas including (as a sample but not exhaustive) :

• Microsoft-related technologies : Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, etc.

• Virtualization technologies : VMware and Microsoft Hyper V

• Backup and disaster recovery solutions for both desktops and servers

• Remote access solutions : VPN, Remote Desktop, Citrix, etc.

• Leverage diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues.

• Restore and reimage virtual servers from images and various backup solutions

• Restore and rebuild ESX and Hyper-V hosts, domain controllers, etc.

• Employ a solid understanding of networking concepts and troubleshooting

• Deploy and configure security-enhancing solutions for systems and applications (including MFA and endpoint protection). Measurables

• Maintain billable utilization targets

• Record complete change details, time worked entries, and work notes in ServiceNow on a real-time basis

• Contribute to the team's attainment of high customer satisfaction scores on project delivery Follow Process

• Follow our project process to execute project deliverables : configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders.

• Follow our Change Management Process to perform approved changes in client environments

• Communicate internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis.

• Take ownership for client experience : guarantee project deliverables are met; ensure customers are satisfied; look for ways to improve project experience (internally & externally). Escalation & Troubleshooting

• Receive escalated systems issues from more junior engineering resources and work to resolution

• Own the issue through completion; determine root cause and a clear path to resolution

• Participate in incident response on-call rotation for incoming IR projects. Assist in the initial triage and establishment of access for project kick-off Flex into Project Delivery

• Remain flexible to changing needs within the Incident Response team, providing additional support for infrastructure projects during seasons of minimized incident project volume

• Sample Projects Deliverables may include but are not limited to : Infrastructure Migrations (On-Prem to Cloud), Systems Upgrades, Toolset Implementation & Configuration

• You're a knowledge seeker with exposure to knowledge centers that qualify you to master technical systems design, recovery, and deployments. A four-year degree in a relevant field and vendor-level certifications such as Microsoft MCSE, VMware, and VCP are ideal. Network-related certifications such as Cisco CCNA / CCNP are a plus.

• You have at least 5 years of experience delivering IT projects or support with systems and virtualization, ideally with exposure to enterprise infrastructures.

• You have a strong foundation in hardware and operating systems, diagnostics, and virtualization technologies, enabling you to restore and optimize complex environments.

• You have knowledge of Windows OS (including Windows 10 and Windows Server), failover clustering, VMware or Hyper-V, server hardware, Active Directory, Windows / Linux, and Storage Area Networks. Microsoft applications such as Exchange, O365, SCCM, MDT, and SQL Server are familiar.

• You have at least 1 year of experience administering and / or implementing systems in cloud infrastructure such as Azure or AWS; security is understood as essential across applications and systems.

• You're committed to continual learning and may work with technologies like NetApp, Dynamic VPN & IPsec tunnels, and Cisco device ecosystem. Entara supports professional growth.

• You're flexible with working hours and motivated to complete tasks thoroughly while balancing priorities and personal wellness.

• As a member of the Incident Response team, you will participate in an on-call rotation (1 week out of every 4 weeks) with potential to work evenings, weekends, and holidays to accommodate project windows. You are rewarded with a generous compensation plan, competitive PTO, and a collaborative team.

• You are prepared to be an effective remote worker with a dedicated private home office space and at least 50 Mbps bandwidth; travel to client sites may be required. Who You Are : Personality-Wise

• Right Brain, Left Brain OS : you blend methodical problem solving with inventive thinking.

• Persnickety : you follow complex, detailed instructions and manage expectations with punctuality and thoroughness.

• The Resilience to Flex : you adapt quickly to changing priorities and welcome new challenges.

• Appetite for learning : you continually seek growth and value a managed-knowledge organization that promotes from within.

• Authoritative, but collaborative : you troubleshoot confidently while knowing when to seek help.

• Ambidexterity : you support teammates and manage your own workload, sharing constructive feedback.

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance