Senior Digital Project Manager
Role details
Job location
Tech stack
Job description
Here at Serco, we're looking for an experienced and driven Senior Digital Project Manager to lead the delivery of complex, high-impact digital and IT transformation projects within our DDaT (Digital, Data and Technology) function.
You'll take full ownership of defining, documenting, and successfully delivering projects that often have significant business, political, or high-profile visibility. You'll ensure that effective project control, risk management, change management, and testing processes are consistently maintained - while balancing time, cost, quality, and stakeholder expectations.
In this senior leadership role, you'll manage internal delivery teams and external suppliers/partners, as well as line-manage Digital Project Managers and Junior Digital Project Managers. You'll play a key part in ensuring strong project management discipline and governance across a diverse portfolio of more than 100 active projects and initiatives.
As part of this you'll:
- Deliver complex IT and digital projects from initiation through to completion, ensuring quality, cost, and timelines are met.
- Manage project teams and suppliers, driving effective collaboration and accountability.
- Control project scope, risk, and change, ensuring adherence to DDaT standards and governance.
- Monitor budgets and resources, ensuring financial control and timely reporting.
- Ensure successful service transition, with full operational readiness and documentation.
- Communicate effectively with stakeholders, providing clear progress updates and managing expectations.
- Lead and mentor project managers, supporting continuous improvement and best practice.
- Support PMO governance, ensuring accurate reporting, lessons learned, and process compliance.
Requirements
Do you have experience in SDLC?, You are an experienced IT or Digital Project Manager with a proven record of delivering complex technology programmes. You're confident engaging with senior stakeholders, managing teams, and driving results in a fast-paced environment.
- Prince2 Practitioner or APM Certification.
- Significant experience managing digital/IT change and transformation projects.
- Strong understanding of Project Management, Change Management, and SDLC methodologies.
- Background in IT delivery as a Developer, Technical Lead, Business Analyst, or Project Manager.
- Proven ability to manage budgets, schedules, and risks effectively.
- Experience managing multi-supplier, cross-functional project teams.
- Excellent communication, stakeholder engagement, and presentation skills.
- Strong analytical and problem-solving ability, with a pragmatic approach.
- This role requires Baseline Personnel Security Standard (BPSS) clearance. In some cases, Security Check (SC) clearance may also be required. Candidates must be eligible to obtain this level of clearance.
Benefits & conditions
- Company car
- Private healthcare
- Bonus scheme of up to 10%
- Flexible working considered
- Pension - 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
