Head of Solutions Engineering

Head of Solutions Engineering is an senior leadership role accountable for defining and executing Thrive Learning's strategy for enterprise customer success, technical delivery, and integration. This role reports to the CPTO & VP of Engineering and leads a cross-functional team and new service, driving seamless post-go-live experiences, managing complex implementation projects, and continuously advancing the technical performance of the platform to meet enterprise client requirements.

Core Responsibilities

• Develop and implement customer success and technical delivery strategies, ensuring enterprise clients achieve their goals and maximum value from Thrive Learning's platform.
• Oversee new client onboarding, integration projects, prospective customer technical requirements gathering, and ensure timely delivery of solutions.
• Build customer feedback processes to identify product improvement opportunities that are consistent across the enterprise segment.
• Collaborate closely with Product, Engineering, Sales, and Marketing to represent the voice of enterprise clients and inform roadmap decisions.
• Measure, report, and improve team performance using KPIs for technical delivery, integration, customer satisfaction, and retention.
• Present regular updates on strategic initiatives and customer health metrics to executive leadership.
• Recruit, coach, and empower senior technical delivery and customer success staff.
• Ensure best-in-class technical support and proactive problem solving for mission-critical clients.
• Over time this role will evolve to become the team lead to a multi-disciplinary team across technical delivery, solutions engineering, integration & customer technical onboarding.

• Extensive experience (8+ years) managing large technical delivery, integrations, and customer success teams in high-growth SaaS or technology-driven enterprises.

• Experience working with Data streaming architectures (Snowflake), API & Webhook integrations & happy communicating with technical & non-technical stakeholders.

• Proven technical & leadership background, ideally in enterprise software development, integrations, or solutions architecture.

• Strong leadership, communication, and stakeholder management skills, including executive presence with Fortune 500 clients.

• Track record of driving revenue growth, retention, and client satisfaction.

• Data-driven mindset and experience with KPIs, dashboarding, and reporting on technical / project / customer metrics.

• Ability to Thrive in a fast-paced, cross-functional, and client-facing environment. Desirable Skills

• Competent & familiar with NodeJS, Javascript, Typescript, React, MongoDB Atlas.

• Unlimited Holiday to support work-life balance
• Thrivedays-a reduced workday every Friday (10 : 00-15 : 00), with no internal meetings
• Flexible Working Hours within core hours (10 : 00-16 : 00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere-fully remote-friendly (4 weeks a year)
• Health Cash Back Plan with Health Shield
• Employee Assistance Program for confidential support
• Financial support program via Maji
• Salary Sacrifice Pension Scheme
• Death in Service (4x annual salary)
• Green Car Scheme through salary sacrifice
• Cycle to Work Scheme-save up to 42% on a new bike
• Perks at Work-30,000+ national & local employee discounts via CharlieHR & Health Shield What to Expect We believe that finding a new job should be an enjoyable process. We're passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We're looking for people who bring something new to the team, who add to our culture and make it even greater.

Thrive Learning is the industry's fastest-growing learning technology company, empowering 3M+ users worldwide. 2019 was the year we rewrote the rule book and launched the first truly modern, all-in-one learning experience, because doing things differently is in our DNA. Our products and services are used by some of the most recognisable brands, including Volvo, Vodafone, Krispy Kreme, Sky and many more., We're Thrive Learning, and we're changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That's why we built the industry's first truly modern, all-in-one learning experience. We didn't just create a new product; we rewrote the rulebook. Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use. We're the fastest-growing learning technology company for a reason. Do you want to be part of a team that's building something that matters and helping people thrive?