Infrastructure Engineer (CAI)

Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

Our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business.

What you'll do

• You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements.
• Take ownership of technical development and ensure SLAs for day-to-day support are met.
• Continuously updating your advanced technical knowledge.
• A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.

To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria

Join our innovative tech team and help us deliver cutting-edge solutions in a leading enterprise environment. We're seeking candidates with proven experience working across Microsoft Active Directory, Exchange Server, Microsoft 365 collaboration technologies and advanced email systems routing and configuration., * Microsoft Active Directory

• Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration)
• Microsoft 365 collaboration technologies

• EntraID and EntraConnect
• MS Teams
• Outlook

• Email systems routing
• Email systems routing and configuration (DKIM, SPF, DMARC etc)
• Well organised with strong attention to detail - you'll be writing and maintaining design, installation and configuration documentation.
• Experience working in a technical team in an enterprise environment. where you've been resolving technical problems, delivering upgrades and continuous improvements.
• Experienced in defining technical solutions to meet requirements - you'll have carried out implementation and detailed level support, including processing architectural changes.
• Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.

Why you'll love working with us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers - and if we believe a customer hasn't been treated fairly, we can step in to put things right.