Service Desk Executive

Due to growth and success, we are now looking for a responsible and energetic Service Desk Executive/Office Administrator to perform a variety of customer services and administrative tasks.

Based in our London Enfield office you will be adding huge value to the day-to-day operation of our Business. Your duties will include communicating with customers, suppliers and liaising with our service and operations teams., We are seeking a dedicated and knowledgeable Service Desk Executive to join our team. The ideal candidate will be responsible for providing first-line support to our clients, ensuring that technical issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of MS Office and a passion for customer service., * Manage customer queries, orders and service calls on the telephone and by email

• Liaise with the field service team on a daily basis
• Log service calls and assign to field based engineers
• Manage the stock of parts for the field service team including ordering and returns
• Place orders with a range of suppliers
• Count and reconcile all cash brought in by the field team
• Manage the internal database to track and move parts to engineers
• Schedule service calls based on SLA priority
• Send out daily service reports
• Order and maintain supplies in the office

Do you have experience in Organizational skills?, * Excellent internal and external communication skills with a passion for customer service

• Knowledge of general office IT/equipment
• Proficiency in MS Office
• Excellent time management skills and the ability to prioritise work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organisational skills
• Ability to multi-task in a fast-paced environment

Nu Vending is a dynamic and ambitious coffee, vending and water Company. We provide businesses of all shapes and sizes in London and the Home Counties with market-leading refreshment services.