IT Access Management Administrator
Role details
Job location
Tech stack
Job description
Functions team. This role is key to ensuring secure and efficient access to IT-supported applications. If you're detail-oriented, proactive, and passionate about delivering excellent service, we'd love to hear from you. What you'll be doing: Handling access requests for joiners, movers and leavers within agreed SLAs Implementing approved changes to user access using manual and automated processes Managing ITSM tickets by investigating, updating records and advising users Maintaining accurate records to support audit requirements and compliance Applying and maintaining security controls in line with organisational policies Communicating risks and escalating issues to the IT Operations Manager when required Engaging with delivery teams to confirm service acceptance criteria are met Supporting change processes and testing to minimise impact on stakeholders Qualifications Who we're looking for: Experience with ITSM systems and familiarity with ITIL principles Strong customer service skills and, The Access Management Administrator will handle access requests for joiners, movers, and leavers while ensuring compliance with security controls. They will also manage ITSM tickets and maintain accurate records to support audit requirements.
Requirements
ITSM Systems, ITIL Principles, Customer Service, Troubleshooting, Problem-Solving, IT Service Management, Information Security, Risk Management, Microsoft Office, Technical Aptitude, Proactive Approach, Organized, ability to communicate effectively Good troubleshooting and problem-solving capabilities Understanding of IT service management processes and controls Ability to work collaboratively and adapt to changing priorities Knowledge of information security principles and risk management Proficiency in Microsoft Office and basic technical aptitude A proactive and organised approach to managing tasks and deadlines Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer - both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
