Infrastructure Engineer

• Manage, maintain, and optimise on-premise and cloud infrastructure built primarily on Microsoft technologies and Azure services.

• Ensure the availability, performance, security, and resilience of core IT systems, networks, and services.

• Implement and maintain automation, monitoring, and configuration management capabilities across the estate.

• Support the design and delivery of infrastructure changes, upgrades, and new capabilities following ITIL change and release processes.

• Troubleshoot and resolve complex technical issues across server, storage, networking, and cloud platforms.

• Contribute to incident, problem, and change management processes; produce and maintain technical documentation and runbooks.

• Work closely with security, architecture, and application teams to ensure end-to-end service quality and compliance with organisational standards.

• Assist in capacity planning, disaster recovery, and service continuity activities.

• Evaluate and adopt new technologies that improve efficiency, scalability, or service reliability.

• Strong technical expertise across the Microsoft technology stack, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and SQL Server.

• Hands-on experience with Microsoft Azure, covering IaaS, PaaS, identity, networking, monitoring, and cost management.

• Sound understanding of ITIL practices, with practical experience in incident, problem, change, and configuration management.

• Proven experience managing virtualised environments (e.g., Hyper-V, VMware).

• Strong knowledge of networking fundamentals including routing, switching, firewalls, VPNs, and load balancers.

• Experience with PowerShell and automation tools to streamline operational tasks.

• Familiarity with security best practices across cloud and on-prem infrastructure.

• Strong troubleshooting and analytical skills, with an ability to resolve issues under pressure.

Desirable Experience

• Exposure to Infrastructure-as-Code (e.g., ARM, Bicep, Terraform).

• Experience implementing zero-trust architectures and identity-driven security models.

• Knowledge of monitoring platforms such as Azure Monitor, Sentinel, or enterprise SIEM/SOAR tools.

• Experience with backup, DR, and business continuity solutions.

• Certification in Microsoft, Azure, or ITIL.

Personal Attributes

• Clear communicator with the ability to translate technical issues into business-relevant language.

• Strong sense of ownership and accountability.

• Collaborative and proactive, comfortable working across multidisciplinary teams.

• Structured and methodical approach to problem solving and service improvement.