Risk Event Resolution Manager

A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Risk Event Resolution Manager. They are looking for someone who will play a pivotal role in ensuring customer fairness by leading the investigation, management, and resolution of notifiable events across varying severity levels. This role is central to delivering timely, compliant, and effective outcomes, with a strong focus on stakeholder engagement, root cause analysis, and remediation. You will work collaboratively across internal teams, clients, and external partners to manage day-to-day events, implement corrective actions, and support improvements to processes and systems to prevent recurrence.

What you'll be doing

• Leading the resolution of Notifiable Events, ensuring they are rectified and closed within agreed timelines, escalating risks and exceptions to senior management when required.
• Driving multi-stakeholder engagement across Clients, and third parties, chairing project meetings and ensuring effective communication and documentation.
• Producing reports, analysis, and recommendations to support root cause investigations, corrective actions, and customer redress approaches.
• Overseeing the maintenance of accurate, timely, and compliant Notifiable Event records and logs, supporting quality assurance sampling and regulatory requirements.
• Identifying and driving process improvements to enhance operational efficiency and customer experience.

• Proven experience within the Life & Pensions industry or project services, with strong knowledge of Life, Pensions or Investment products.
• Comprehensive understanding of regulatory requirements including GDPR, FCA Conduct Rules, and Treating Customers Fairly principles.
• Strong track record in breach incident management, complaint handling, or remediation activity.
• Excellent analytical, problem-solving, and decision-making skills with a root cause focus.
• Exceptional verbal and written communication skills, with the ability to produce reports and papers tailored to technical and non-technical audiences.
• Strong interpersonal and stakeholder management skills, with the ability to negotiate, influence and build effective relationships.
• Proficient in Microsoft Office (Word, Excel, Outlook) with strong organisational and time management skills.